What to do if you can't reach an agreement
If you remain dissatisfied with Novuna’s response regarding the finance agreement, you may have the option to escalate the matter to the Financial Ombudsman Service. You must contact them within six months of receiving Novuna’s final response.
Contacting the Financial Ombudsman Service
You can reach the Financial Ombudsman Service through the following methods:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
For more information, visit the
Financial Ombudsman Service website.