Check out our aftercare programme

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Our aftercare programme

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Free hearing checks

Book your free hearing check with one of our experts at a Boots store near you.

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When you purchase a hearing aid from Boots, it comes complete with a lifetime of aftercare. Our programme is specially designed to help you get the most out of your hearing aid and consists of:

Ongoing care

After seeing your Hearing Aid Audiologist, you’ll need future checks to keep an eye on your hearing and hearing aid(s) performance. Review appointments to retest hearing and adjust hearing aid settings as required will be booked at 18 months and 36 months from your original fitting and then annually. Of course, you can arrange to see any of your Hearingcare team in between these times at your convenience. Remember all appointments are free-of-charge.

Seeing you in clinic is different to the way you hear in real life and so we want to learn from you about the solution is behaving for your real life listening goals. By listening to your experiences and reading data from the devices your audiologist can ensure that their performance is matched to your needs. Depending upon how long it has taken for you to start using technology to help your hearing and the impact of any loss has had will influence how quickly you start enjoying confidence in your hearing but your Boots audiologist will help you every step of the way.

Keeping in touch

We’ll send you a letter or call to let you know when you need to be seen again and to make sure you’re happy with your hearing.

Service appointments

If inbetween our standard aftercare appointments you have a problem or need advice, we’re there when you need us with our service appointments, you can contact us on 0345 270 1600* to book an appointment.

If you need more support:

ordering Hearingcare products:

Hearing aid cleaning and maintenance accessories
Ear healthcare products
Hearing devices for use around the home such as TV, doorbell and phones
Noise and ear protection plugs

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making and rescheduling appointments

Call our Contact Centre on 0345 270 0999*

Or, talk to your Hearingcare Advisor in store

general information

• Hearing advice
• Technical help and repairs
• Warranty and service queries
• Advantage Card queries
• Quotes

Call Boots Customer Care on 0345 270 1591*

Or, email info@bootshearingcare.co.uk

hearing help and advice

Hearing checks
Ear Wax Removal Service
Noise protection advice
Mould impressions
Earcare advice
Hearing aid maintenance and basic programming

Talk to your Boots Hearing Health Practitioner or call the Contact Centre on 0345 270 0999* to make an appointment to see your local Hearing Health Practitioner

assessments and reviews

Full hearing assessments and reviews
Hearing aid fitting and programming

Talk to your Boots Hearing Aid Audiologist or call the Contact Centre on 0345 270 0999* to make an appointment to see your local Hearing Aid Audiologist

*Monday - Friday 8:00am-6:00pm, Saturday 8:30am-5:00pm,
Sunday Closed. Local call rates apply, mobiles may vary.

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