Our aftercare programme

Follow up appointments are used to discuss your first experiences and make sure your hearing aid is supporting your hearing the best it can. We may make individual fine tuning adjustments to improve the performance of your hearing aid and to ensure you are getting the most effective and comfortable hearing experience from your hearing aid. 

Seeing you in clinic is different to the way you  hear in real life and so we want to learn from you about the solution is behaving for your real life listening goals. By listening to your experiences and reading data from the devices your audiologist can ensure that their performance is matched to your needs. Depending upon how long it has taken for you to start using technology to help your hearing and the impact of any loss has had will influence how quickly you start enjoying confidence in your hearing but your Boots audiologist will help you every step of the way.

A six monthly appointment typically takes less than half an hour but is an important part of your aftercare programme. We give your ears a health check and make sure your hearing aid is in full working order. Where necessary, we'll give it a clean and make any fine adjustments.

Just as your eyesight gradually changes over time, so does your hearing. We recommend a full reassessment at your local Boots Hearingcare centre every 18 months to 2 years. At this appointment, we carry out a full hearing test and a detailed examination of your ears. We also check whether your hearing aid needs adjusting or reprogramming to make sure it is supporting your new hearing levels effectively. Usually, these appointments will take between 30 minutes and an hour.

We’ll also revisit your original listening goals and ensure these are still relevant or whether with your new found listening skills you have, any new demands on your hearing and ensure your solution is delivering the best results for you.

If in-between our standard aftercare appointments you have a problem or need advice, we’re there when you need us with our service appointments, you can contact us on 0845 270 1600 to book an appointment.