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What happens in a hearing test?
Understand what happens at your free hearing test with Boots Hearingcare

Hearing Aftercare Programme

When you purchase a hearing aid from Boots Hearingcare, it comes complete with a lifetime of aftercare. Our programme is specially designed to help you get the most out of your hearing aid.

Book a free hearing health check or visit us in store to chat with one of our trained professionals.

Seeing you in clinic is different to the way you hear in real life and so we want to learn from you about the solution is behaving for your real life listening goals. By listening to your experiences and reading data from the devices your audiologist can ensure that their performance is matched to your needs. Depending upon how long it has taken for you to start using technology to help your hearing and the impact of any loss has had will influence how quickly you start enjoying confidence in your hearing but your Boots audiologist will help you every step of the way.

Ongoing care

After seeing your Hearing Aid Audiologist, you’ll need future checks to keep an eye on your hearing and hearing aid(s) performance. We'll invite you to see us annually, and retest your hearing every two years. We'll also keep an eye on your overall ear health and make sure your hearing aids are working as they should. Of course, you can arrange to see any of your Hearingcare team in between these times at your convenience. Remember all appointments are free-of-charge.

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Service appointments

If inbetween our standard aftercare appointments you have a problem or need advice, we’re there when you need us with our service appointments, Log in to your online account to make a service. If you've not register yet, you can do that by clicking the button below. 

Login / Register

If you need more support:

Ordering Hearingcare products:

  • Hearing aid cleaning and maintenance accessories
  • Ear healthcare products
  • Hearing devices for use around the home such as TV, doorbell and phones
  • Noise and ear protection plugs

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Making and rescheduling appointments

You can now book and manage your appointments online by registering and logging into your account

Alternatively call our Contact Centre on 0345 270 0999*


General information

• Hearing advice
• Technical help and repairs
• Warranty and service queries
• Advantage Card queries
• Quotes

Call Boots Customer Care on 0345 270 1591*

Or, email

Hearing help and advice

  • Hearing checks
  • Ear Wax Removal Service
  • Noise protection advice
  • Mould impressions 
  • Earcare advice
  • Hearing aid maintenance and basic programming

Book an appointment online

if you're an existing customer you can quickly and easily book an appointment via your online account. 

Log / Register 

Assessments and reviews

  • Full hearing assessments and reviews
  • Hearing aid fitting and programming

You can quickly and easily book an appointment via your online account. 

Log / Register