0345 270 1600
We’re taking a lot of calls and responding to your emails, which means you may be waiting longer than usual to speak or hear from us.

We do understand this is frustrating and we’re trying to make sure you can do as much as possible on our website, e.g. sundry orders, store openings during Covid 19, advice on hearing health and

Frequently asked questions which may answer your query. We apologise for the delay and ask that you only contact us for urgent enquiries. If you have already contacted us please do not email again. We are working through them and will be in touch soon.

Customer Support Opening Hours

Day Time
Monday - Friday 08:00 - 18:00
Saturday  08:30 - 17:00

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Just complete the form below with your details, and we'll get in touch!
To enable us to give you the best and most appropriate care and advice, we collect your personal data such as name, address and date of birth; we also collect your more sensitive personal data regarding your health such as your medical and family history for the purposes of ensuring the service we provide is appropriate for you. We also process your personal data for carefully considered and specific purposes which are in our interest and enable us to enhance the services we provide, but which we believe also benefit our customers. This may include creating profiles of our customers in order to promote relevant products and offers which we feel may be of interest to you based on your interactions with Boots. Your personal data will be stored for as long as necessary unless we are required to hold it for longer for legal reasons. We may share your personal information across Boots services (not any of your medical information) and with other companies that provide services on our behalf but we assure you that Boots will never sell your personal data. We are committed to safeguarding your privacy and keeping your personal data safe and secure is our top priority. For more information about who we may share your data with, how Boots process your data and how to amend or remove your data please see our privacy policy at www.boots.com/privacypolicy or find out how to contact us at www.boots.com/customer-services/contact-us
*Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details
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