Contact us

Manage your account online

View, book and amend your Hearingcare appointments online in just a few clicks

Manage your Hearingcare account online

Existing customer

If you've bought a hearing aid from us or any accessories from our online shop, you can log in to manage your appointments and purchases

New customer

If you're new to Boots Hearingcare you can check our availability in-store and book an appointment online.

Book an appointment

Get in touch

For non-urgent enquiries or to save waiting on the phone during busy times, email us at info@bootshearingcare.co.uk or chat with one of the team via Live chat at the bottom of this page.

For urgent same day appointment changes, or to let us know you have a problem with your current hearing aid, please contact us on 0345 270 1600* for the cost of a local call (see our opening times).

Alternatively, you can write to us at Boots Hearingcare Ltd, 21 Trinity Square, Llandudno, LL30 2RH.

Customer Support Opening Hours

Day	Time
Monday - Friday	08:00 - 18:00
Saturday	08:30 - 17:30
Sunday	Closed

Day	Time
Bank Holidays	09:00 - 16:00

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Privacy Policy:	To enable us to give you the best and most appropriate care and advice, we collect your personal data such as name, address and date of birth; we also collect your more sensitive personal data regarding your health such as your medical and family history for the purposes of ensuring the service we provide is appropriate for you. We also process your personal data for carefully considered and specific purposes which are in our interest and enable us to enhance the services we provide, but which we believe also benefit our customers. This may include creating profiles of our customers in order to promote relevant products and offers which we feel may be of interest to you based on your interactions with Boots. Your personal data will be stored for as long as necessary unless we are required to hold it for longer for legal reasons. We may share your personal information across Boots services (not any of your medical information) and with other companies that provide services on our behalf but we assure you that Boots will never sell your personal data. We are committed to safeguarding your privacy and keeping your personal data safe and secure is our top priority. For more information about who we may share your data with, how Boots process your data and how to amend or remove your data please see our privacy policy at www.boots.com/privacypolicy or find out how to contact us at www.boots.com/customer-services/contact-us
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