Terms & Conditions

 

1. Free hearing checks

Free hearing checks are available for over 18s only. Only one free hearing check per customer per year. We reserve the right to cancel or vary this offer at any time without notice.

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2. Hearingcare offer – More Treats for Over 60s

As a member of the Boots Advantage Card More Treats for Over 60s club, you're entitled to a free hearing health check plus 150 Boots Advantage Card points when you attend the appointment. (Maximum once per year.)

Appointments are subject to availability. Proof of age is required in order to participate in the Club. For full details, click here to be directed to the Boots Advantage Card website.

We reserve the right to cancel or vary this offer at any time without notice.

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3. Our money-back guarantee

All hearing aids in our Essentials Range and Premium Range come with a 60-day money-back guarantee. This does not affect your statutory rights.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.

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4. Hearing aid warranties

Hearing aids within our Premium Range come with a five-year product warranty. Hearing aids within our Essentials Range come with a two-year product warranty unless otherwise stated.

Our warranty covers your hearing aid(s) against malfunction, breakdown and faulty workmanship. The warranty does not cover items such as ear moulds, receivers, remote controls or Bluetooth accessories.

Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorised repairs, wax or moisture are not covered by the warranty.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.

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5. Monthly payment plans

Boots Hearingcare Ltd is a credit broker authorised and regulated by Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC authorised and regulated by the Financial Conduct Authority. ID may be required for credit application.

Interest-free monthly payment plans are available on all Premium Range hearing aids and related accessories. Subject to status. Minimum 10% deposit required. There are no arrangement fees or hidden extras. Your monthly payment will begin four weeks after your fitting appointment. You can settle any outstanding amount on your balance early without penalty. 

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6. Contact us

Click here to contact us. Please note all calls may be recorded or monitored for quality and training purposes.

 

Boots Hearingcare is a Company owned in partnership by Sonova AG & Boots UK Ltd


 

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To provide this service Boots will collect personal data about you, which could include sensitive information about your health, lifestyle or ethnicity.

By booking this service you agree that Boots may use this information to give you the best care and advice we can, in this or, where it's relevant, any other Boots service.

Boots is committed to protecting your privacy and keeping your personal data safe. So, we'd never sell your personal data. Please have a look at our privacy policy for more info on how we use your data.

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