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Visiting us in-store

If you have any concerns or have noticed a change in your hearing, book a free hearing health check and our trained professionals will be happy to help.

We continue to take extra precautions to keep you and our colleagues safe. Our experts have been provided with the right PPE to help keep you safe and hygiene stations have been provided for you to use throughout the store. As our rooms are classified as a healthcare setting we ask that you attend your appointment with a face covering and wear it throughout. If you are exempt, we ask that you wear a visor instead.
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You can still book in-store appointments online and our Customer Care Team is on hand to answer any concerns you may have about your hearing or your hearing aids.

How we're keeping you safe

Please do not book or attend an appointment if you are displaying symptoms of COVID-19 or have been in contact with someone who is suspected or confirmed to have COVID-19.

When you attend your appointment, we ask that you respect our continuing safety measures to keep you, our other customers, and our colleagues safe. In line with the latest guidance for healthcare settings:

  • Our colleagues will continue to wear the necessary PPE and face masks
  • We require you to wear a face mask throughout your appointment (unless exempt)
  • Social distancing remains in place so we ask you to attend your appointment alone (if possible)
  • Enhanced sanitising and cleaning procedures continue
Our teams are ready to take your calls and help with any questions or concerns you have. If you’d prefer, you can email us at We’re currently experiencing a high volume of emails so it may take longer than usual for us to get back to you. As ever, thank you for your patience and our team will be in touch as soon as possible.

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Help at home

We've put together some helpful guides to help look after your hearing aids. We've also got some exciting hearing condition and lifestyle articles in our hearing health area of the site.