0345 270 1600
Pages > COVID

We're here for you

We're still open for appointments. Find out more about how we are keeping you safe

we're here for youUpdated 05/01/2021

With lockdown restrictions in place across the country, we wanted to reassure you that we’ll be remaining open as normal, providing essential healthcare.
You can register online to manage your account with us, including booking new appointments, amending existing appointments or updating your personal information.

Access my Account

You can still book in-store appointments online and our Customer Care Team are on hand to answer any concerns you may have about your hearing or your hearing aids.

A guide to our in store safety measures

How we are keeping you safe

  • Our Hearing Aid Audiologists will consult with you at 2m distance where ever possible and may see you for some or all of your appointment in a space outside of the consulting room
  • Hygiene stations at every store
  • Correct PPE equipment worn by all our of staff
  • Consulting rooms are only available through invitation
  • We are only offering one-to-one appointments
  • Our Audiologists will guide you on safety procedures along the way

How you can help us and other customers keep safe

  • Don’t attend if you have COVID symptoms, are awaiting a test result or have been in close contact with someone else who has tested positive within the last 10 days
  • If possible attend alone and arrive just in time for your appointment
  • Wait to be invited into the consulting room and use the hand sanitiser offered
  • Please kindly accept and wear our medical grade facemasks when offered by our colleagues. If your medical exemption means that you cannot wear one of these masks for the duration of your appointment we ask that you wear a personal visor for your appointment. Without adequate protection our Audiologists may need to adapt the usual appointment content

Select your appointment

Book your free hearing test or wax removal online

we're here for youHelp at home

We've put together some helpful guides to help look after your hearing aids. We've also got some interesting hearing condition and lifestyle articles in our hearing health area of the site.  

*Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details