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Visiting us in-store

we're here for youWhilst face coverings remain compulsory in our stores across Scotland, Wales and Northern Ireland, in line with latest guidance for healthcare settings we request that should your appointment be in a store in England that you continue to wear a face covering – this is to help keep you and our colleagues safe.

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You can still book in-store appointments online and our Customer Care Team are on hand to answer any concerns you may have about your hearing or your hearing aids.

How we're keeping you safe

Please do not book or attend an appointment if you are displaying symptoms of COVID-19 or have been in contact with someone who is suspected or confirmed of having COVID-19.

When you attend your appointment, we ask that you respect our continuing safety measures to keep you, our other customers and our colleagues safe. In line with the latest guidance for healthcare settings:
  • Our colleagues will continue to wear the necessary PPE and face masks
  • We require you to wear a face mask throughout your appointment (unless exempt)
  • Social distancing remains in place so we ask you to attend your appointment alone (if possible)
  • Enhanced sanitising and cleaning procedures continue
Our teams are ready to take your calls and help with any questions or concerns you have. If you’d prefer, you can email us at . We’re currently experiencing a high volume of emails so it may take longer than usual for us to get back to you. As ever, thank you for your patience and our team will be in touch as soon as they can.

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we're here for youHelp at home

We've put together some helpful guides to help look after your hearing aids. We've also got some interesting hearing condition and lifestyle articles in our hearing health area of the site.