Boots Hearingcare Wakefield Northgate

Had a positive experience in your Wakefield branch yesterday 31.1025. Sauce especially took the time to sort out the problems I have been having with my glasses. I Would like to mention Sauce is exceptionally good at his job, He has a very friendly welcoming personality. 10/10

I was made to feel comfortable when I arrived. Then the hearing lady I saw was absolutely wonderful explaining what I needed to have done about my hearing. She is a star

Further to my review below where Boots reached out to help me. Like so many other responses in the thread. I responded, with best intentions and their response is not allowed to be placed here for GDPR reasons. They clearly did not want to help. Their disingenuous response simply reiterated their stance they are merely ticking boxes. Large parts are identical to previous replies. I suspect cut and paste.....AVOID!!!!!

When needing assistance of an hearing care assistant, the help was poor to nonexistant

I have refrained from posting this until I gave customer services the opportunity to rectify the failure. However, they chose to ignore my complaint and replied generically. I also ccd the CEO of Boots in who also chose to delegate to his head of customer service. I was advised by my GP to go to a private audiologist in October to have a test after displaying symptoms of hearing loss. After tests David at the Wakefield Hearing Centre said I had hearing loss. Eve, my partner, and I attended the meeting. On diagnosis I was told I would need hearing aids. I was told the NHS hearing aids would not help me in the way the Phonak ones would. He said the Phonak ones would allow me to hear in busy environments and the NHS ones just turn up the sound of everything. Consequently, making them inferior and not good for me. He then went on to discuss other things they did which was a bonus. I decided to go with his advice. I entered into a finance agreement as I did not have the £3000 the hearing aids cost. I have never had to do this and I was in the hands of the ‘expert’, who was advising me on my health. I decided to take his advice. The hearing aids were ordered. A week later I had them fitted. They are good. I was also told I would get consumables replaced free of charge. Something the NHS do not do. In this meeting I mentioned ‘Help to Work’ and said I was going to pursue this. David’s response was a look of uncertainty, but he said it may be possible. He then went on to show me a device which would help in meetings. This is a long process, I concede, and I eventually spoke with them in the New Year. They communicated to me that I needed an ‘NHS’ approved letter to support the payment of the Phonak hearing aids. So, I began this process. I went into Boots in Wakefield again and saw a new, female audiologist, and she produced my audiology report. I explained the scenario and she supported David’s statement: The NHS ones will not reduce background noise they will increase the volume of all sounds’ rendering them ineffective for your condition. It was not until April I was able to see a NOVA health audiologist. I was tested again and given hearing aids. These hearing aids: · Do reduce background noise. · I can use them for telephone calls. · Have a setting for outdoors. They also replace all consumables FOC and replace the hearing aids every three years. Obviously, this left me upset and felt like I had been lied to. However, the entire process has meant I am out of the 90-day warranty period. The thread below is the response to my initial complaint. I reiterate if Boots collected notes this would potentially support my case. However, I feel stupid. I was in a vulnerable position having just heard my diagnosis. The audiologist was in a position of trust and the information he shared with me was not accurate. I also feel his has misrepresented himself when speaking with customer services.

Good rapport with tester, who also explained installation and usage very well

Caring staff

David provided excellent customer service. The knowledge and experience shown throughout the long session gave me confidence in both the chosen product and the Boots company. Full marks to David.

Very interesting!

David very good in everything he did and explained

David is a great audiologist and helps you out. Cant wait to collect my hearing aids great friendly team

What made my experience great was the audiologist David, very knowledgeable and helpful.

David was exceptional. Clinically/technically good but also intuitive to my needs and reassuring. Very good communicator.Efficient from ist test to mire in depth test.

good friendly service

Totally forgot about our appointment today and pretended the advisor was ill to explain why they gave us no notice. Wouldn't even help us rebook.