Boots Hearingcare Walsall

Nothing is too much trouble for Ammar. I’m 81 and have problems with my hands and fingers but he has patiently talked me through everything I need to to know until I can confidently handle my aids. It’s such a relief thanks Ammar

Very friendly Explained everything what was going to happen so you understood.

A huge thank you to hearing aid audiologist Ammar from the Walsall branch of Boots hearing care. Ammar is always helpful, informative and goes above and beyond to ensure customers hearing needs are met. Thank you Ammar for you consistently excellent care.

Audiologist put me at ease..was friendly but professional. Explained everything in understandable terms without being patronising. Overall a very good experience.

Very good service And excellent technician Let's see how we go

Prompt service,good communication with audiologist, clear explanation of hearing issues.

Helpful and knowledgeable audiologist made all the difference

To have time and be given time to understand whats being said on how to use the hearing aids and showed how to look after your hearing equipment

Everything explained clearly and tests carried out thoroughly and professionally. Different hearing aids explained clearly without any pressure to buy one so that my wife and I were able to make a clear decision score we decided to purchase the hearing aids best suited for my hearing problems at

Fabulous service and very welcoming from Charlie and adile manager beyond great 👍

Good experience &very informative thank you

Amar was very professional and very helpful, he gave excellent service and was very friendly.

Very professional, explained everything really well. Felt that I had a really good hearing test. Had hearing aids previously and was not satisfied with them at all.

The reception was awesome The explanation was very informative and revealing

Customer care outstanding. Professionalism of consultant. He gave a thorough briefing on all of the options. Customer aftercare.

I was impressed with the thorough test and the attention to detail in the audiologist. He gave me sound advice.

Treated with courtesy. Everything explained so I could understand. Very happy with the consultant

He was quite polite and very understanding , explaining everything step by step. Also explained what will be the cost and how to go forward.

I have been complaining about mine since I got it, customer service was phenomenal when I was getting it and after I started saying from day 1 that my device which cost over £1000 is not working and not much attention given. I have been booked in for appointment and not seen until near the time as the appointment was booked without informing me and I have also rang customer service and still nothing. I cannot hear when anyone speaks to me through the hearing aid, I am using my better ear to listen and respond, it is coming up to a year and still nothing has been done about it. I have asked to change it for something else from day one and nothing has been done. I feel like I am a guinea pig trying to get to the best solution and still no chance. I went last Saturday booked in for a long appointment and still nothing change. When I left Boots it started making a funny interference noise again. I had to turn it off. No manager or anyone got back to me to support me and although they said they would no one have. They haven't even gave me any option whatsoever, no one cares as far as I see as long as they get your money and I think this is unfair as the device is like a piece of shell it doesn't do its job and I do not think this is fair. If I could rate this a zero I would. You are asking me to add further information it would be a lot to say. Because as I said this is going on from day one and still no help or support given to rectify this, I am currently unable to wear my hearing aid that cost me alot. If you check my records you will see all the visits and the complains made and now I am told its almost a year, noteven a phone call to resolve this.

Really pleased with the service received. Everything explained throughout. All questions answered.really friendly put you at ease at all times.

Very Good Sevice

The advisor was ok and friendly, I think she knew her stuff. I have had this hearing aid since Sept 2022. I have gone back about 5 times about the issues with aid, at one point it was sent back because it was faulty and I was still paying. I was told I will call you when its rreturned to the store but no phone call. 3 weeks later I contacted customer service to say, what is happening no email, no phone call. The person on the other end of the line said, sorry but it has been waiting for you at the reception, I was like no one said not even a phone call to say that, I did express that I wasn't happy as I am still paying for the device. I then had to make a other appointment and went in and discuss with "M" that I wasn't happy and I am paying for something I didn't have. She did say I should contact customer service and inform them to see if they could refund the month I didnt have it. I didnt because I knew it wouldn't make a difference. From the time I had this device it still isn't allowing me to hear properly. I had an appointment booked to go in and sort it, but got an email to say it was rescheduled. I then went in last week and saw another person, who tried to help me by restarting my right ear and check my ear as well. I was told it has gone a bit worst. I then had it reset and I told her I couldn't her her properly, she said she had adjusted it but there was no difference since I left. I have been having issues with this aid and I need this sorted or changed but no one has been supporting me to have my hearing aid working, I am struggling without it might as well leave it at home. Not a good experience at all.