Boots Hearingcare Solihull Touchwood (World of Hearing)

Best branch EVER. after purchasing first set of hearing aids for mother-in-law 2–3 years ago at Hagley Road branch – I was not happy with service I received there from Miriam H. Just absolutely rushed, nothing was explained from the tech to after-care, cleaning to maintenance nor overall process. NOTHING. Didn’t even know that filters had to be changed & wasn’t even offered credit options or plans/insurance. So refused to go back so I tried multiple other branches for Mom such as Yardley, Mell Square Solihull & Touchwood. I did experience better service at these but still not what you’d expect for a private audiologist. It was hit a miss for getting good audiologist or a standard one which you can get by booking an NHS appointment. But after booking at touchwood branch, I finally got the exquisite care, customer service, personal touch after-care, advice & even front of house! Laura and Aya are absolutely amazing audiologists & go way above their role to assist their customers. Even the front of desk staff truly care about their clients & are on first name basis with some customers. Don’t even get me started on how lovely Marcus is on reception. I cannot remember the other gentlemans name on reception as well as the lovely young lady with black hair but both are truly lovely people who treat you like long time friends. On my second most recent visit, Laura checked everything over and my mother-in-law was very happy but A few days later she stopped hearing out of one side of her bronze package hearing aid. so I booked an emergency appointment for the following day which was easily doable on the app. I attended and saw the lovely Aya. She checked absolutely everything as mum said she just could not hear anything on that one side and Aya immediately found that there was no power. She changed the wire, scanned everything via the system from output to battery, rechecked Mom‘s hearing and a 15 minute appointment took almost 3 hours. we walked out with a brand-new upgrade. Payment system issue as we did not expect to spend so much money and mum did not bring her card, Aya was so patient and accommodating in allowing us time to do transfers, adding virtual cards to mobile phone wallet added time to a 15 min appointment but Aya remained professional & patient. She kept checking on us and giving us more time. She explained the difference between the old hearing aids and New ones. Patiently took time to explain everything to Mom as English was not her first language. She rejected Mom‘s hearing before and after refit. Ensured that everything went home with us due to the chaos of the appointment, ensured her waiting customers were seen by another audiologist due to our unexpected appointment extension and so lovingly comforted me when I got emotional over the fact that mum could now hear so perfectly again. She ticked every box, checked absolutely everything and even provided letters for our GP as well as medical advice. This is the type of audiologist you want, as well as Laura so if you are going to purchase any private hearing aids – do it at this branch with these audiologists and front of house staff. 10/10 for knowledge, care of clients, advice, patience, cleanliness of store, equipment, products. 9/10 for accessories (as approx 4-5 and not cheap), aids price not cheap but higher level ones are quality, 20% discount on 2nd purchase, finance & care plans/insurance available including 4 yr warranty. 8/10 for location as based in busy mall with a car park at the base so some walking req. There are disabled parking bays (not free) but also require some walking. payable by card/contactless only, no longer accepts cash. There is an elevator with 3 to 5 minutes of walking to store depending on walking speed. There is a possibility of dropping off somebody on the upper outside of store, but it still requires about the same time of walking. 3-5 seats in the waiting room but she won’t be waiting for long and water refreshment receptacle. Please ask reception for cop. 10/10 recommend x

Today I had my second adjustment appointment at Boots Hearingcare in Solihull. My appointment was scheduled for later in the day, but as I was passing by, I popped in to see if they could bring it forward and save me another trip. To my surprise, Falak Akram was incredibly helpful and even postponed her lunch break so she could see me straight away. That’s what I call excellent customer service. I had a few questions about the settings on my hearing aids and the app, and everything was sorted out quickly and professionally. The shop was spotless, all the staff were very welcoming, and the air conditioning was excellent—especially during the current heatwave! I could happily have stayed there all day. Thank you, Falak, for going above and beyond. Your kindness and dedication are very much appreciated.

My experience was very good. All the staff were helpful and friendly but especially Aya who was the audiologist, was was lovely, kind, chatty and professional.

Very friendly & professional service from Claire. Fantastic to be able to access free hearing test - helps to normalise getting our hearing checked just as we get our eyesight and dental health checked regularly. Thank you!

I wanted to share a truly superb experience with Boots Hearing care and audiologist Falek. She took time to understand my hearing difficulties, went through a detailed hearing test and allowed me a brief trial with the hearing aids. I had time to consider the differing sophistication of the available aids and their cost and returned after a couple of weeks for another unhurried and very helpful consultation. I am now fitted with the aids which are truly excellent. I love the bluetooth connectivity and the comfort and ease of use . In particular I appreciate the time taken and explanation during my visits to the hearing centre. I cannot fault this service.

I noticed at times I took effort to listen. I chose to pop into Boots Hearing, Solihull. I found the booking easy, free and with friendly people. Thank you Maariyah and Ben. I will share with friends and recommend getting heating checked and becoming aware of how well your hearing is!

Great staff

Really disappointed yesterday to book an appointment online with email and text confirmation (including text reminders) more than a week ago to turn up and find that the store didn’t know about our booking. The staff were not empathetic and couldn’t accommodate us despite the evidence of our booking and showing confirmation. No apology was given only an offer of a free eye scan (for a 12 year old?!) and no attempt to rebook us. The advice was to write a negative review and go somewhere else. Hooray for Vision Express, and I’m sorry Boots but you have just lost two customers

Efficient knowledgeable Friendly

The hearing technician took plenty of time to full explain how the hearing test would take place, ensuring I fully understood this and what I needed to do. The results were discussed in depth again making sure I understood the results and the hearing areas requiring support from a heating aid. The different levels of hearing aids were fully explained and discussed how each could potentially meet my hearing needs. The costs were transparent and funding choices were fully explained as part of the selection process. The hearing aid fitting process was comprehensive ensing it was meeting my needs and advice was give on how to best use and remove the aids. A follow up appointment was also booked in advance.

The service was excellent

Very efficient, friendly service for hearing tests and follow up. Everything was explained well and I felt comfortable in making choices available without pressure.

We were seen by Nabeela at Solihull boots for our hearing test she was very helpful and explained the test very well

Lovely staff, clearly explained everything and made it seem all very simple and uncomplicated

Very professional and informative

Nabeela was really knowledgeable helpful in establishing my husband's need for hearing aids and tutoring him on how they worked and how to care for them. He will have a follow up in several weeks and so he has the support he need as they adjust to his hearing needs.

Service has been very good from the audiologist nabeela. We feel quite confident that these hearing aids are going to work.

Nabeela and her colleague were very professional and courteous throughout the whole process of me getting my first hearing aids. Thank you.

Very professional and explained things clearly. Made me feel reassured and relaxed as this was the first time for me approaching the idea of using aids

Helpful staff

Mahtab did a thorough test & put me at ease. He answered all the questions I put to him which showed that he knows his job well.

Fast and efficient service. Audiologist very helpful and explained all options.

Very professionally dealt with. My issues fully understood and way forward decided.

The young lady that carried out my hearing test was thorough, spoke clearly, explained everything and she made my somewhat slightly nervous experience comfortable. Well done Disha Ahmed.

Disha was wonderful. Professional and supportive. Felt reassured - great input about specific hearing aid products .

Disha. So professional. Explained everything so clearly.

The audiologist, Disha, was courteous, engaging and knowledgeable. She explained the procedures clearly and was helpful with her suggestions for the most appropriate choice of hearing aids. I’m very satisfied with my experience and with the effectiveness of the products.

Professional care and empathy

It's not my first hearing aids that I have bought but the first with boots. I've already had a far better experience than as previous. I've a far better understanding of how to look after them and silly as it sounds, how to use them.

Professional and friendly service

Very polite and made my hearing sound better would definitely recommend

Excellent service