Boots Hearingcare Bluewater (World of Hearing)

Excellent service at boots audiology Bluewater. Very easy to make an appointment. The audiology assessment was carried out by a very proficient audiologist Kara who talked me through the process very concisely and performed the test very efficiently.

Considerate and patient

Everything was explained regarding the hearing test, and hearing aids after. Good knowledge from advisor.

it was good to be seen by some one who listened and did not interrupt also who knows and understands the product. also i must mention the care taken while having my ears checked all was explained well before the test took place.

I went to speck saver’s before and found boots gave alot better service and allowed me to try the hearing aid. And the aids were cheaper. Very pleased with my visit

The Audioligist was excellent and understanding to my requirements

The technician was very patient and thorough and explained everything really well.

we had a 5.15pm appointment booked in boots bluewater for a hearing test for my mother. we arrived early so had some time to wait which was fine. there were no other people waiting. we never got to go through with the test as we were ignored by the staff. we were told that someone would be with us. ten minutes after the appointment time i had to go back to the desk which was actually in the opticians. i was told that it was known by staff that we were there and they would call us. half an hour after the appointment should have started we were still sitting in the deserted waiting area. again i asked at the desk if the people could be called. the girl from the desk went looking for them and came back to say that the person we were booked with was having a meeting with her manager. not acceptable when patients are waiting. i ended up having to knock on the door of the room they were in. i said that we would now be leaving as was over half an hour late starting. the manager also came out of the room at this point and did nothing but give excuses as to why we had been kept waiting . the whole thing was ridiculous as they were not at all busy. no apology , they just tried to insinuate that they were dealing with something more important . we have now booked with specsavers. very disappointing from Boots.

If I could make it zero stars I really would to be honest. So first we got there early which is fair enough we don’t expect them to get with us once we’re there. But they made us wait 40 MINUTES in an uncomfortable chair. And once WE had to knock on their door to get them to answer us which is terrible. And they tried to give us attitude which I found outright disrespectful. We left without a test. We left because of the excuses they would give us.

Well explained. It is complex, but was carried out well and well demonstrated and set up.

I was seen very quickly. Hearing test showed I had some severe hearing loss. I had already tried NHS hearing aids but found them too cumbersome. I wanted something more discreet, and with rechargeable batteries. The audiologist explained and showed me the best hearing aids for my needs, and the cost. I chose the mid range priced ones. Although they are expensive, they are small and discreet, also comfortable to wear. I was seen again within a few days for the fitting, and am being followed up in two weeks time.

Audiologist very helpful and explained every thing clearly. Was very friendly and answered all my questions.

Good service with patience

The positives: the staff (I interacted with four individuals in total over two tests and a fitting) were all helpful, knowledgeable, professional, patient and friendly. They explained everything carefully, including my test results, the choice of aids suitable for me, their relative features, and the care of my new aids. I cannot fault them. The interiors of the examination rooms were clean, bright and comfortable. However, there was one glaring negative, and it is one that prevents me from recommending the Boots Bluewater outlet for a hearing test. The examination rooms are directly adjacent to the route from the stockroom to the store, and therefore all you can hear most of the time is the noise of metal cages rumbling and rattling backwards and forwards. The noise is like being underneath a railway station. It is nigh on impossible to hear some of the test equipment over this constant racket. The hearing examination area appears to have been just shoved into a convenient space in the corner without any consideration of the needs of the facility. I would have thought that these facilities at such a high profile store as Bluewater would be given more thought, but they clearly haven't. The cynic in me wonders if Boots are quite happy with this, as even someone who had normal hearing would be hard pressed to hear properly with this constant background noise. My advice? Even though the staff are great, go somewhere else for your hearing test.

Data protection. I am not Ethne Durbin, I am her daughter and she does not want all her private information being sent to me. We went into Boots today to rectify this and it has happened again. You have attached my phone number and email to her account. This is a very serious matter!!!!!!!

It was the personal care I had from your staff. The explanations were clear and helpful.

Very easy process with a lovely lady.

Very helpful. The audiologist was fantastic taking time to explain to my mother what she was doing. The whole process was excellent.

Good service & understanding of the p Product

The audiologist explained everything very clearly and also included my daughter in all the discussions, I was very impressed .

Audiologist was friendly,helpful and very patient. I never once felt rushed. Everything was explained clearly and my concerns discussed. It's reassuring to know that changes can be made or, if you really don't get on with hearing aids, you can get a full refund after the trial period.

Booked an appointment with Boots at Bluewater, only to turn up and see a small locally printed sign on A4, stuck to the wall saying " Ear wax removal was not done at this site". At no point during booking on the Boots website did it it say this. Perhaps that is why the branch felt it needed to put up their home made sign. I have had my ears syringed many times, so I know what was required as I have the same symptoms. I think boots are being disingenuous because it lists Ear Wax Removal as if it were a service that they do. Perhaps they just want to lure older folk in so they can sell them hearing aids. Needless to say, I left after complaining. It was a complete waste of my time. I will not use this service again Boots need to improve their information on their website

The tests were comprehensive and thorough and well explained. Thank you.

Very friendly puts you at ease, Thorough and explained each stage every step of the way.

Bluewater branch - I’m a long term Boots Hearing Aid user and I am always impressed by their willingness to help both with immediate repairs/support and new technology. I’ve had hearing aids for over 30 years - Boots are amazing.

One to one consultation by a very sympathetic consultant

AVOID, AVOID, AVOID Boots Hearing Care in Bluewater. They have no empathy for people with hearing loss. And customer services leave a lot to be desired too, with a very "Computer says no" attitude. They have left me with no hearing aids for a week and half on two occasions now and I am struggling to work because of this. Life is hard enough at the moment without having another battle to fight. UPDATE - hearing aids returned after a week and half with the wrong battery doors, customer services told me that I would need to go back to store and they did not know whether it could be done in store, surely this type of information can either be a) found out by a Boots employee or b) easily to hand. Except I got told that he was in North Wales and there was not much he could do about it. I wish I could give no stars. 14.11.2023 - Still no call from Boots even after providing them with contact details. And still no working hearing aids after 2 weeks.

Excellent service Expert explanations and good guidance as to the relevant steps in improving my hearing Definitely recommend

My appointment was on time, the staff were very professional. They took time to explain my hearing loss and were so helpful.

Very professional in all respects.

Good information

I’m confident that my best interests are a main concern.

First class experience.

The test very efficiently and the audiologist was very polite and understanding and I fell that I have come away ordering the right hearing aids for my needs.

I’m not sure that the person I dealt with was as knowledgeable as they could be, especially when it got to the finance. “If you pay in full you could take them away, take out the interest free option you have to wait a week for a new pair”

Excellent person explained everything about this hearing aid to me. No pressure.I wore it for 45 minutes in the Shopping Mall, to make sure it was comfortable and then went back to see the consultant and confirm I wanted to buy it. A good experience. Thank you .

Bought a hearing aid 2 weeks ago and it's faulty and they didn't hesitate to order me a new one

Pleasant and informative experience

The young lady was very professional and explained everything in detail.

very impressed with service and experience

Friendly professional respectful

Everything explained and options given. Up to date I am pleased with the performance of my hearing aids. Kemi is very personable and this undoubtedly made the whole experience more pleasureable.

Kemi was very helpful and took time with me, and explained all the hearing aids

Audiologist was very helpful, and explained things to me as how to look after my hearing aids. Very nice friendly lady.

The whole experience from booking my appointment to the hearing test and follow up pre fitting was exceptional. Keep up the great work. I cannot recommend my audiologist Fathima Aktar enough.

The audiologist who looked after me was very easy to talk to and ask her questions, I felt that she went out of her way to explain what she was doing, and to tell me about the hearing aids.

Quick appointments and very good advise on the products and what would work for me. Can`t fault the customer care

Pleasant, helpful and knowledgeable audiologist. An overall excellent consultation. I am looking forward to getting my hearing aids.

Sidra my Audiologist was great, her knowledge and ability to go through everything I needed to know was exceptional from start to finish, even making me spend all of that money, but after 5 days with the new Phonak its something I should have done much earlier. Delighted with both Sidra & Phonak.

The appointment was for my mum who is 92 the lady who did the test was really patient and so good with my mum took her time made my mum feel very relaxed and comfortable