Boots Hearingcare Edinburgh (World Of Hearing)

Reasonable enquiry about lifestyle and improvements needed. Possibly too much emphasis on the top of the range advantages. Limited the scientific terms (I could have understood more of that).

Great professional service from Peter at Boots Hearing care in the Gyle, Edinburgh. Found an excellent solution to my hearing issues which have made a significant difference in day to day life. Friendly and efficient too.

It wasn't easy to accept that my hearing was no longer what it used to be. Two long sessions with Jack made it so much easier. He is the consummate professional: he's caring and friendly, has a unique ability to put you at your ease, and to explain how the aids function. He guides you into accepting that it causes no dramatic change to your appearance to have very discreet hearing aids, but that they enhance the quality of your life I'm also very impressed with the after care service provided by him when any necessary adjustments can be made to the aids. Altogether I thoroughly recommend him and the service he provides.

Had an appointment on 29 April 2025 to boost my hearing aids. Took time and effort to see practitioner. Aids now less efficient than before. Will tahe them to St Johns Musselburgh to ask for help. Barbara

Boots - rubbish. Had a longstanding appointment, turned up, they'd forgotten. Remade for 25/4, they cancelled, they remade for 30/4, they cancelled, they remade for 29/4. Will they deliver? Who knows. What a mickey mouse setup.

Very helpful and professional service. Highly recommended in every respect. I'm very glad I went to Boots for this service and feel 100% supported in my hearing care needs.

Very helpful and pleasant staff, and a comfortable and efficient experience.

Very careful professional technicians. I had looked up the prices online, and was pleased there was a discount. I chose to spread the payments over 2 years.

The girl who conducted test was so helpful, kind, patient and knowledgeable. She explained everything in detail.

I had an amazing experience when I went to check my hearing. I had been concerned for a while that I had problems with my ears as I had multiple ear infections in the last couple of months. Emerick the staff member was very reassuring and explained everything during the procedure and after that offered me advice to protect my ears from noise specially when it comes to listening to loud music everyday. I highly recommend the service and I left satisfied and happy that at the end my hearing was normal and that it was my anxiety that made me think that I had signs of hearing loss.

Thorough assessment by Emerick was appreciated.

Life is too short.

Having had my first appointment, the Boots Hearing Consultant was attentive, providing comprehensive information and advice in a comfortable environment. Having discussed requirements, I left with hearing aids and so far everything is working well. A follow up session is scheduled to check everything is working.

Emerick was very knowledgable, and his clinical care was excellent. Thanks RAM

The whole process, from testing to purchase, was a very pleasant experience. Right from the start, the staff were all really friendly and Jack Lovie, who did my hearing assessment and follow up fitting with new aids, was a great guy and very easy to deal with. Everything was explained in detail which gave me great confidence in the process and the subsequent purchase. I feel that my needs and requirements were listened to and that was what influenced the choice of aids which were recommended. There was no push to the top-of-the-range models. Definitely 5 stars

I recently had my hearing tested at this branch and require hearing aids, which I went on to purchase at the Edinburgh Prince’s Street branch. The service from Jack Lovie was excellent and I really appreciated his explanations regarding my hearing loss and the pros and cons of each hearing aid, so I could make a decision that was right for me. I required many follow up appointments to get the hearing aids fitting correctly in both ears, and saw Jack and Emerick on different occasions. Both of them were an absolute delight to see and I really valued their patience and understanding in the importance of getting my hearing aids spot on. Thanks so much to both of you.

Clear simple explanation of a very thorough hearing test and what help was available

Excellent Service, good staff, easy to access.

Emerick Valdez-Tan stayed behind after hours to see me as a walk-in. He was patient, helpful, knowledgeable and has a lovely manner. He even cleaned my NHS hearing aids. I cannot recommend him too highly

I bought my Phonak hearing aids over two years ago from my local Boots. I’ve been very unhappy with the service there and my hearing was getting worse. So much so that it was really affecting my everyday life which started to become very upsetting especially over the last six months when I felt I was alienating myself in company. I decided to go to the Edinburgh Princes Street branch and booked a review appointment online (which I got within a few days - unlike my local Boots) I met with Emerick Valdez-Tan who listened to my concerns, found extra time to do a hearing test and conducted various other checks. (two of which I’ve never had done before!?!?) He has transformed my hearing. Emerick insisted I return four days later and he made a slight adjustment ensuring all was okay. I was delighted with the levels of care and empathy shown to me by Emerick and am very grateful to him.

Thank you to Boots Hearingcare, Princes Street, Edinburgh for next day appointment and especially to my Audiologist, Emerick ValDez-Tan.I needed wax removal + a hearing test before I was helped to choose new aids, all completed on my first visit.A week later I returned to pick up the new hearing aids, when Emerick also connected them to my mobile + tablet.I am delighted with the improvement to my hearing+ very impressed by all the care taken for me. Thank you.

I have just bought new hearing aids. My audiologist was Emerick Valdez - Tan who was extremely helpful through the whole experience. He was very thorough throughout the whole proceedings including keeping me abreast of the arrival of the new devices

Hearing consultant very attentive and intent on providing the best possible experience. Assiduously addressing any problems that arise, and getting them sorted.

Jack Lovie was caring, patient and professional. His priority was the right solution not money.

Bought a new phone. Couldn't get my hearing aids paired to it despite many attempts. Went into boots hearing care in Princes St without an appointment, and Jack Lovie took time out of his lunchtime to sort out my problem. Thank you Jack. I am immensely grateful.

We were on holiday in Edinburgh before moving on to Fort William when I got a wax earplug stuck in my ear. without appointment I was lucky enough to get to see Emerick Valdez-Tan, a lovely young man and after a very careful and thorough examination he managed to remove the earplug- bliss - without his help I no doubt would have had a trip to A&E and a spoilt trip Thanks again Emerick you were a life saver

Emerick was extremely knowledgeable and informative. He explained all the possibilities in depth to allow me to make an informed choice.

I’m a traveller from the USA who was visiting Edinburgh during the first weeks of May. One day the tiny speaker element of my Phonak hearing aid device broke away from the main body. I found and visited Boots Hearingcare, and despite not having an appointment, the very kind specialist Emerick squeezed me in. He sat me down in his office and took the time to go through his supplies and find the exact replacement part. He was a joy to work with, and he had my hearing aid fixed in no time at all. The cost of the replacement part was minimal, and the service was superb. I thank Emerick, and I give highest recommendations to Boots Hearingcare. -Greg from USA

Excellent service and very informative

Audiologist was professional, very helpful, explained everything and made sure I understood things. Prices were clearly explained, but it didn’t feel like pushy sales in anyway.

Not sure yet. depends how it works. Staff have been very attentive.

The process of having a hearing test went smoothly and every step was clearly explained. Pleasant helpful staff.

Polite and friendly service, very punctual but haven`t yet produced the aids that suit best but hopeful on next visit.

No waiting, taken on time. Pleasant staff but still to decide on type, in or over ear, and final fitting and hearing test

Best audiology visit compared to elsewhere.

Excellent in all respects.I was taken on time and every part of the procedure was explained to me .I felt very much at ease throughout the appointment.

The staff were knowledgeable & friendly & made me feel at ease

My hearing aids do not seem to work at all. They are more like plugs in my ears and stop any noise from entering my ears.

Very satisfied with all the service The gentleman who explained the procedure Was excellent and explained everything very well. Back up service looks good. A Campbell Gibb and a

Em, the audiologist, was extremely knowledgeable and helpful.

Pleasant caring staff who were genuinely interested in the testing. They explained everything clearly and were reassuring. I felt comfortable.

Craig my audiologist explained everything very clearly and my me and my concerns at ease during my initial consultation and all follow up visits

Pleasant, professional & efficient manner of audiologist

very friendly and professional

Very comprehensive and thorough hearing test.

Superb hearing test procedure

Excellent care and attention right from the start. Craig Purdie was a great help and provided the encouragement and moral support that I needed. I am now on my third day and feeling very comfortable and confident with my hearing aids. Thank you for the service. I shall recommend It to others.

Exceedingly pleased with tests and the help my practitioner gave me. I’m looking forward to getting my ear pieces and to be looked after with any problems I may have. I’m always interested in aftercare service1st

I received a courteous attention to my complaints and a determined effort to correct them

Own brand products are much cheaper…staff are so helpful