Boots Hearingcare Pontprennau

I attending BOOTS Hearing Care at Pontprennau Cardiff yesterday morning. I was greeted and a friendly audiologist called Sarah welcomed me. Sarah was completely professional and knowledgeable while being chatty and friendly. I could not fault her attention and she explained everything very well.I felt she had as much time a I needed and in the end I was with her nearly 2 hours which I felt was extremely generous. ..I would recommend Sarah completely ...she looked after me well and I came away feeling I knew all the options. ..thank you Sarah and Boots Hearing Care Pontprennau Cardiff ..an excellent experience

On a recent visit for hearing test, Dale (F) the audiologist was polite, professional an friendly throughout. After showing me the results (sad). She demoed a set of hearing aids an suggested what type would suit me. After getting used to the difference it made, she gave me the options on which type to get, rechargeable or battery (change) Even the hearing in my right ear was improved when using them. However I wasn't told the price of them. But was shown a price list which started at the basic level. But wasn't told which ones they were for. So the demoed ones were the most expensive (£4k!) Very disappointing...

Excellent customer service.

We were seen by a member named David. Unfortunately, the appointment felt rushed, and my mother’s hearing aids were not working properly when we returned home. The explanations provided were limited, and the overall service felt unprofessionally delivered. Friends and acquaintances recommended Zee, who we wanted to see as told us excellent, caring, and knowledgeable. I requested to see her but was informed that she has been replaced. While I want to commend the store for its previous high-quality service, I feel that the recent experience fell short of the standards I have come to expect, and the new staff member does not yet appear to have the same level of experience or expertise. If I didn’t have the recommendation to come see someone here, I wouldn’t have bothered to bring my mum here. Disappointed.

I attended an appointment today with my elderly mum, I don’t usually complain but quite frankly I’m disgusted by the experience today. The staff usually we see are lovely, the person we saw today was apparently filling in. The person we saw was very impatient even rolled his eyes at one point clearly he was very frustrated. If you cannot have patience or empathy or understanding working with anybody let alone an older person with significant hearing issues then you should not be working with the public. He was quite rough when he was attempting to take the hearing aid out of my mum’s ear and looked a bit annoyed when she indicated her discomfort.. I would suggest this person needs to undergo some refresher training on how to be pleasant patient and understanding. Quite frankly, if this person continues to work there, I would be taking my mum elsewhere..

Sarah is very knowledgeable, professional & friendly, I have already recommended her to a friend.

Staff lovely just disappointed no insurance in the warranty of 4 years Insurance very expensive £55 month I wouldn’t have purchased the hearing aids if I knew this but still got time tovreturn

Complete knowledge of my needs and what was best for me

Staff were very friendly supportive & helpful. Made me feel at ease.

Sarah explained everything to me about the hearing aids, she was very thorough, and professional and I felt very comfortable with the information and made my own choice which I am very pleased with.

The lady who did my test was charming very helpful but did not pressurize me.

Always great service. Thank you ❤️

Excellent service. Sarah is very friendly and supportive. Instructions and advice given covered everything. Always on time. Thank you.

A very skilled and pleasant audiologist who was clear and supportive throughout the testing session.

Was made to feel at ease and explained everything fully.

Lovely lady named Nadia extremely pleasant and very relaxed, I felt she was very sincere about delivering information regarding the need for aids to help with hearing, Nadia is a great asset to Boots hearing care.

Nobody answering telephone calls. Tried on various numbers also 02920766405 as published on website appears to be wrong as unobtainable. Not a great start having just spent nearly £4000 on new hearing aids. Really not impressed.

Very thorough and professional hearing test. Clear and concise explanation. Good range of state of the art hearing aids.

I found the staff to be polite, friendly and experienced.

The audiologists at Boots were very pleasant, thorough in their examinations of my ears and most helpful in answering all my questions. The hearing aids which I have just started using are excellent.

Nadia (audioligist) was an excellent communicator. Empathic,approachable and open to questions. The session was well paced, I did not feel rushed or pressurised at any stage.

Absolutely brilliant . Very caring and supportive staff who go all out to help. Excellent service

So far so good.

Good personal service.

Really professional and informative

The purpose and form of the appointment was clearly - and audibly - explained as were each of the steps in the examination.

Friendly and efficient service.

The staff were really helpful and provided the relevant information for us to make the right decision for us

Excellent service from annual reminder letter, making an appointment online and the test itself. on the latter full explanation about results and options for a hearing aid - fitted within 2 weeks

Very straight forward, everything was explained fully comfortable surroundings, even a trial run outside with aids in before I agreed they were right for me.

Staff very professional and helpful. Have recommended this clinic to friends and neighbours. I have had a few appointments for wax removal and one for in-depth hearing assessment.

Prompt service

Excellent service

Zee was very knowledgeable and extremely helpful

Audiologist was brilliant, good range of aids all very clearly explained and no hard sell. Cannot recommend highly enough. First rate service

Brilliant everything I needed

Lack of communication and competence from Boots Hearingcare. My order should have arrived in 1 to 2 weeks from the date of my appointment on 2nd February. I chased four times on week 3 & 4 for an update. This included two phone calls and one email to the Customer Care Team, in which I never received a response/ follow-up. And a visit to the centre, in which they were unable to advise where my order was. I contacted the Customer Care Team twice on 3rd March and was informed by the same advisor: 1) To contact another company (ACS) for a refund, to which I was met with a very confused and somewhat unhelpful individual, who advised that they did not have my order and as they had not taken payment from myself, could not issue a refund. 2) That I could book in for another impression – which isn’t an option considering the lack of communication and competence from Boots Hearingcare! 3) That Cyncoed Medical Centre had in fact raised a ticket yesterday for a refund to be issued however, no one from Boots Hearingcare had made contact to inform me that my order had essentially been cancelled and that a refund was on its way! 4) That Cyncoed Medical Centre were investigating the missing order with the courier. 5) That I could contract the courier company myself to chase my missing order, in which they would provide me the contact details for. I sent a letter of complaint via email the same day (3rd March). I spoke to the Customer Care team on 8th March and was advised that they had only received the batch of complaints for the 2nd March, and anticipated that mine would be in the following batched received the following day (9th March). I was also advised during this call, that the refund that had been requested by the Cyncoed branch on 2nd March had not been processed correctly therefore, this had to be re-done whilst I was on the call, meaning the wait 7 - 10 working days to receive my money was postponed by another 5 days due to the incompetence.

Lack of communication and competence from Boots Hearingcare. My order should have arrived in 1 to 2 weeks from the date of my appointment on 2nd February. I chased four times on week 3 & 4 for an update. This included two phone calls and one email to the Customer Care Team, in which I never received a response/ follow-up. And a visit to the centre, in which they were unable to advise where my order was. I contacted the Customer Care Team twice on 3rd March and was informed by the same advisor: 1) To contact another company (ACS) for a refund, to which I was met with a very confused and somewhat unhelpful individual, who advised that they did not have my order and as they had not taken payment from myself, could not issue a refund. 2) That I could book in for another impression – which isn’t an option considering the lack of communication and competence from Boots Hearingcare! 3) That Cyncoed Medical Centre had in fact raised a ticket yesterday for a refund to be issued however, no one from Boots Hearingcare had made contact to inform me that my order had essentially been cancelled and that a refund was on its way! 4) That Cyncoed Medical Centre were investigating the missing order with the courier. 5) That I could contract the courier company myself to chase my missing order, in which they would provide me the contact details for. I sent a letter of complaint via email the same day (3rd March). I spoke to the Customer Care team on 8th March and was advised that they had only received the batch of complaints for the 2nd March, and anticipated that mine would be in the following batched received the following day (9th March). I was also advised during this call, that the refund that had been requested by the Cyncoed branch on 2nd March had not been processed correctly therefore, this had to be re-done whilst I was on the call, meaning the wait 7 - 10 working days to receive my money was postponed by another 5 days due to the incompetence.

Professional and trustworthy

Very good aftercare

Excellent care, clear explanations and very informative.

I was disappointed with the poor improvement in my hearing. Then on a follow up visit inexplicably both hearing aids failed to reset and I am waiting for replacements. The lady did try her best but honestly, I am not happy.

Friendly staff and good service offered here. Get your hearing checked out folks

The staff great but hate going into the place as the furniture scruffy with dirty hand marks on the chairs. I had to sanitise my hands to go in and sit on their dirty chairs!!!!. My mother a 91 lady being told the toilet unavailable for her to use is pathetic and shows NO respect for the customers who pay the not cheap prices. So to reiterate staff great Nadia so good with mum and very helpful but i hated the reception not a professional look for the company.

Professionally run, the staff are friendly and helpful. Look fwd to next appointment.

Great welcoming staff and very professional. Congratulations and thank you for a super visit.

Called without appointment hoping for help with minor technical problem in hearing aid. Very helpful and pleasant audiologist sorted it out straight away.

Excellent service thanks