Hearing Wellness Advisor: Your role in hearing health

Want to make people feel good?

Our Hearing Wellness Advisors (HWAs) work in stores to support our clinics and customers. As a Boots Hearingcare HWA, you’ll benefit from our clinical training programme, which leads to a qualification in audiology and microsuction.

The role supports weekday and weekend clinics across a cluster of Hearingcare centres. That means our HWAs are busy, flexible and caring people who always put customers first.

Some of the tasks carried out by our HWAs include:

• Putting care for our customers and colleagues at the heart of everything you do, acting with integrity and accountability.

• Communicating brilliantly by providing best-in-class customer service in person, by phone and by email.

• Carrying out assisted hearing screenings on our customers to identify whether they may have hearing loss and if a full hearing assessment is needed.

• Providing customers with clear information and personalised advice on earwax and ear care management.

• Performing hearing-related tests and assisting with hearing aid maintenance and adjustments.

• Using otoscopy procedures and carrying out wax removal through microsuction.

• Processing orders for new and repaired hearing aids, liaising with suppliers where needed.

• Supporting store KPIs by keeping your own and your audiologists’ diaries busy with appropriate appointments.

• Conducting a range of hearing health and wellbeing screenings.

• Taking routine and deep aural impressions on safe ears for ear moulds, custom-made devices, or fittings.

• Being a valued member of one of the best teams in the industry and inspiring those around you.

• Striving for excellence by embracing new ways of working and service provision, while always aiming to be the best you can be.