Enjoy personalised hearing healthcare at your fingertips

Once you have downloaded the app and created an account, you’ll see a series of step-by-step instructions to help you get the most out of it. Check out the full user guide here.

The Boots Hearingcare app will operate on iPhone with IOS 15 or later and Android phones with OS 11 or later.

The app is compatible with Phonak hearing aids that support Bluetooth® and are from the Marvel, Paradise, or Lumity generations. Compatibility with AudioNova hearing aids is expected around late summer 2024.

Yes, the Boots Hearingcare app offers more features, including remote control for your hearing aids, appointment management, store locator, online hearing test, reminders, and access to helpful content.

Visit the Apple App Store or Google Play Store to download the app. Once installed, tap the Boots Hearingcare app icon on your phone’s home screen to open it.

Enter the requested details, create a secure password (at least eight characters, including one uppercase letter, one number, and one symbol), and verify your email to set up your account.

Here’s how you can pair your hearing aids with the Boots Hearingcare app:

• Tap "Connect" on the home screen of the app.
• Make sure Bluetooth is turned on in your phone's settings.
• Choose between non-rechargeable or rechargeable hearing aids and tap "Continue".
• The app will scan for compatible hearing aids and display them. Tap "Connect device(s)".
• If needed, press the button on your hearing aid to highlight it for pairing.
• For more options, tap "Optional settings", then proceed by tapping "Continue" to complete the pairing process.

Here’s how you can use the remote control feature in the Boots Hearingcare app:

• Adjust volume: slide the volume slider up to increase or down to decrease the volume of both hearing aids simultaneously.
• Profiles: swipe left or right across the profile tiles to view and choose different profiles that suit your environment or preference.
• Mute: tap the Mute icon to temporarily silence your hearing aids, and tap again to restore the previous volume level.
• Split volume: press the L/R Vol icon to independently adjust the volume of each hearing aid.
• Battery level: for rechargeable hearing aids, monitor the battery status through the app. A red icon indicates battery charge is below 20%.
• Streaming balance: adjust the balance between streamed audio (like from a TV Connector) and ambient sounds to suit your preference.
• Tinnitus masking: if you experience tinnitus, adjust the volume of the masking noise to help alleviate the ringing sensation.

Here’s how remote appointments work with the Boots Hearingcare app:

• Start the session: at your scheduled appointment time, open the app and tap "Join waiting room" to signal your readiness.
• Permissions: grant the app access to your phone’s camera, microphone, and call functions when prompted. This is necessary for the remote session to begin.
• Video call: once connected, your audiologist will join the video call. You have the option to disable your camera if you prefer not to share video.
• Hearing aid connection: your audiologist can remotely connect to your hearing aids to adjust settings as needed during the session.
• Saving settings: after adjustments, wait for your audiologist to confirm that settings are saved before ending the call. This ensures proper functioning of your hearing aids and prevents potential damage.

Here’s how to book an in-store appointment and manage your appointments through the Boots Hearingcare app:

• To schedule an appointment, tap on "Schedule appointment" within the app and select whether you prefer a remote or in-store appointment.
• Choose a suitable date from the calendar and then select an available time slot that works best for you.
• Verify all appointment details to ensure accuracy, then tap "Yes, confirm appointment" to finalise and confirm your booking.

If your hearing aids are not pairing with the Boots Hearingcare app, here are some troubleshooting steps:

Firstly, ensure your devices are compatible. You can tap "Learn more" or consult your hearing care professional for assistance.

If you encounter pairing errors:

• If one hearing aid fails to pair, tap "Retry right/left" to restart the process or select "Continue with right/left only" to use one hearing aid.
• If both hearing aids fail to pair, tap "Try again" to restart the pairing process.

• Make sure you have internet access. Tap "Close" to restart the pairing process.

• If the app cannot change system settings, grant permission manually in your phone's settings.
• Navigate to Settings > Permissions > Nearby devices > Allow.
• Return to the app to resume the pairing process.

To set up custom profiles in the app, follow these steps:

• First, edit your profile to adjust settings such as background noise, speech focus, loud sounds, tone, and volume according to your preferences.
• Next, create a custom profile by saving these personalised settings. This allows you to easily access them whenever you're in specific environments, like a favorite restaurant.
• After creating the profile, give it a name that helps you identify its purpose or setting.
• Finally, tap "Close" to save your profile and return to the Remote Control settings in the app.

If you're unable to save a new custom profile, here's what you need to know:

• Program limit reached: you can have a maximum of four programs based on the same base program. To save a new program, you'll need to delete an existing one using the trash icon.
• Maximum program number: you can save up to ten personalised profiles in total. To add a new profile beyond this limit, you must first delete an existing profile by tapping the trash symbol next to it.
• Confirm replacement: after tapping the trash symbol to delete a profile, you'll be prompted to confirm whether you want to proceed with the deletion to save the new profile or cancel to return to the previous screen.

If you're experiencing issues with your remote appointment, here are some solutions:

WiFi connection: for better quality, use WiFi. You can manage your WiFi connection in your phone’s Settings.

Hearing aids connection lost: if the connection to your hearing aids is lost, a red symbol will appear at the top of the screen. Your hearing care professional will need to reconnect them.

Call failed: if the call fails, tap "Return to home" to restart the call from the home screen.

Ending the call: if you need to end the call during the appointment, a pop-up message will appear. Tap "Hang up" to end the call or "Cancel" to continue with the appointment.

Here’s how you can set up notifications to remind you of appointments:

Message centre: you can view all messages and manage notifications by navigating to "Manage Notifications." Delete specific messages using the bin icon or clear the entire list with "Delete All Notifications."

Manage notifications: tap on each notification type to see its settings and make adjustments as needed.

Allow push notifications: if push notifications aren’t enabled, you can manually activate them in your phone’s settings to ensure you receive appointment reminders.

Here’s how you can set up notifications to remind you to clean your hearing aids:

Message centre: access and adjust messages by visiting "Manage Notifications." Delete specific messages using the bin icon or clear all notifications with "Delete All Notifications."

Manage notifications: configure notification types by selecting each one. Choose how often you want to be reminded to clean your hearing aids, such as every 3 days, weekly, or bi-weekly.

Allow push notifications: if push notifications are not enabled, you can manually activate them in your phone’s settings to ensure you receive reminders to clean your hearing aids.

Here’s how you can test your hearing using the app:

Start the test: press "Continue" to read the instructions and start the hearing test.

Hearing test: assess your current hearing health with our comprehensive hearing test.

Collecting information and preparation: enter necessary details to prepare for the test. This information ensures accurate results.

Hear the test tone: the test comprises four rounds of specific tones. Adjust the volume to hear each sound as guided in the app.

Results: view your test results immediately after completing the test. Save them in your account for future reference or proceed to schedule an appointment based on the results.

You can delete your account by navigating to the "myAccount" section within the app. If you need further assistance, our customer service team is here to help.