Boots Hearingcare Leeds White Rose Centre

Lady that did hearing test was very patient

James’s experience showed throughout the consultation. Every aspect of my assessment was explained in great detail. I would not hesitate to recommend James to undergo anyone’s assessment. Brilliant.

Professional and freindly. Everything explained in detail

Purchased my hearing aids in May 2021, since then I have been back 26 times and have another appointment booked, I’ve had constant issues, blue tooth picking up a taxi rank, muffled voices, cannot hear people sat next to me or in the same room (and no they are not whispering) I didn’t realise in the beginning there was a 90 day money back as what’s promoted more is the up to 4 years warranty, I was a month out of the 90 days when I requested my money back, paying over £2,000 isn’t a cheap deal. I know of someone personally is having the same issues, and waiting last week for my appt sat talking to a customer who’d come back for his 6th time he’s only had a few months, said his wife gets cross as he’s always having to ask her to repeat, and same as me doesn’t like being out in comparison as it’s a complete nightmare, my advice stay away from Boots, one other issue the hearing booth isn’t sound proof you can hear people above and staff on the outside with their trolleys and talking. On THE 7th & 11th June I REPLIED BACK TO YOUR EMAIL ASKING FOR MY CONTACT DETAILS THIS WAS YOUR RESPONSE - COMMUNICATION IS TERRIBLE NO I AM NOT WANTING AN APPOINTMENT WHICH I REPLIED BACK TO ON THE 17thJUNE VERY SHODDY SERVICE Good morning, thank you for your email. Please accept our sincere apologies that we have only just received your query. We experience a high volume of queries coming in daily, and your patience is very much appreciated. We have your email address on your account, thank you. Are you contacting us to book an appointment to check your hearing aid? If so, please respond or call us on 0345 270 0999 to book an appointment. Kind regards Customer Engagement Centre Boots Hearingcare Contact us on 0345 270 0999 Email us at info@ xxxxxx Chat to us via livechat www.bootxxxx

The way that everything was explained about my ear problem ,the different devices we was shown and which ones were the best to consider.

All as expected.

Very professional and informative.

We would like to thank Angela Allman at Boots Hearing Care. Her professional and easy to understanding way. In taking my wife through the use of her new hearing aids.

James at the white rose centre was fantastic. He advised on a cheaper pair of hearing aids than the ones I was originally looking at, that would work better for my hearing needs. I have had my hearing aids a month now and could not be happier. The cross aid he advised on is working better than any previous ones I have had. James is always pleasant, very helpful and knowledgeable about what products would be good for my level of hearing loss. 5 stars very good customer service. Thanks James

The audiologist was very knowledgeable and explained everything clearly and made me feel at ease

I had my hearing test with James, who was very professional, knowledgeable and thorough. He was able to explain how my hearing loss was affecting me and show me my level of hearing which was quite poor and by showing products that would enhance my hearing nd improve my communication with others and my entertainment would improve dramatically. I felt very reassured in his care & service. I did have a problem shortly after with my right ear which has to be treated by my GP which James actually advised me to be aware of.

Very helpful, considerate around personal needs. No hard sales pitch and very informative would definitely recommend boots hearing centre

Excellent knowledgeable customer Service.

Gideon was extremely helpful in explaining the details of how the hearing aids would benefit me. He was also clearly very knowledgeable about the products available. He made me feel very comfortable throughout.

Very respectful. Very informative. Put me at ease . Spike me through everything. Nice gentlemen

The audiologist was a really nice man, he was knowledgeable about what the products were and understood what I needed. He included my husband so that he understood the difficulties of living with someone who is hard of hearing.

Mohamed was very knowledgable, polite and respectful whilst being good to talk to. He explained everything in detail and very transparent about the products. This meant that I was able to make the right decision without any form of pressure.