Boots Hearingcare Birmingham High Street

I went to Boots Sears park branch today the audiologist was excellent helped in every way she could. Explained how to care for hearing aids. Could not be more pleased

Had a great experience with Elin today! She really made the whole experience of getting hearing aids so seamless. We really appreciate it :)

Elon Lee was very professional extremely kind and very patient. I was very nervous but her very friendly manner helped to put me at ease and give me confidence, This was on all three appointments l had with her.

Elin was very professional, patient, and incredibly kind. Thanks to her, the whole journey — from my grandmother’s hearing test to getting her hearing aids — was smooth and stress-free. We really appreciated her support every step of the way. Would definitely book with her again and recommend!

i went for a test on ears in birmingham city centre , i was called in ask various questions no real test was done on ears at all , i was out in abt 3 mins .. think this was due to me saying nhs when asking questions .. it was not a earing test at all .. if i said i was paying it would have been a proper test to see what aids they could sell me .. would not tell anyone to go if on nhs .. i done feed back when they sent it me on email .. had no reply from them .. she did not even pick up on my ear condition at all ..which i have had for years ..

What can I say a first class service from Boots and in particular Elin Lee. Friendly, helpful and nothing too much trouble. No rush, no pressure sales and lots of help and advice. Thank you Boots.

My morning appointment at my branch was cancelled at short notice. Managed to get another appointment on the same day at another branch which saved a wasted day.

Elin Lee was professional, courteous and empathetic. I knew my current hearing aids were no longer meeting my hearing requirements. Elin went to great lengths to match my current needs to new hearing aids. She was also mindful of my budget. I am delighted with my new phonak hearing aids ! Elin must be commended for the patience and enthusiasm she showed when working with me and my hearing concerns. She is a definite asset to Boots Hearingcare!

Had a very thorough hearing assessment with Elin. She listened to my concerns and explained the tests and results. She then went through the different types of hearing aid available. I was put under no pressure in deciding which one I felt was best for me. Thank you, Elin.

I attended Boots hearing clinic at 9.00am for a full hearing test carried out by Elin . The test lasted for about 30 minutes. She also examined my hearing aids to make sure they are working correctly. The whole experience was very professional and friendly. I would have no problems in recommending the clinic other people.

great very good service

I booked a hearing test because there had been quite a marked change in my hearing. I initially had a 15 minute appointment with Elin. She looked in my ears and showed me that my ear drums were scarred from the many ear infections I'd had as a child over 45 years ago. Elin conducted my hearing test and it was discovered that I have severe hearing loss in my both of my ears with almost profound hearing loss in my left ear. She made an appointment for me to return the next day to complete the test and to get hearing aids. I returned the next day and was fitted with my hearing aids. Yes they were very expensive, but after all I could finally hear properly, something that in hindsight, I had missed out on all this time. It's amazing to be able to hear the world in all of its noisyness. Elin was absolutely brilliant throughout and she is a credit to Boots hearing care. Highly recommended!!

Elin Lee was very professional and put me at ease during my test.

Made to feel welcome from the outset. Thorough and professional throughout. Cannot recommend highly enough. Thank you Elin !

We seen Elin from boots hearing Birmingham city centre, from first appointment she put my husband at ease, explained every step, and kept explaining till she was sure my husband was comfortable, confident wearing his hearing aids, fully recommend to anyone who is concerned about there hearing loss.

Elin was a delight. Extremely helpful, thorough and nothing was too much trouble. She explained things clearly and was happy to accept our thoughts. Could not of wished for better service.

The Audiologist, Elin, was both friendly and professional. She explained clearly what my hearing test was about, and explained the results and her diagnosis. My ear felt blocked (Elin examined my ear and was confident that there was no blockage), and my hearing was deficient. Elin said that she believed that the blocked sensation would eventually clear and my hearing would recover in time. Within a few days the feeling of my ear being blocked had gone, and when retested my hearing was much improved. So on both counts she was spot on, and I would recommend her without hesitation. We all regularly attend eye tests, but how often a hearing test? If you feel that there is any issue with your hearing don’t hesitate to book a test!

Hearing aid delivery date keep changing

Thank you Elin for all your help

I visited the Birmingham City Centre store. Elin the audiologist made me feel really comfortable & was very knowledgeable. The whole testing process was seamless & explanations were given all through. I can thoroughly recommend a visit if you are a little apprehensive. A very friendly team member.

The whole process was efficient, professional and friendly and caring. I felt that the audiologist really cared to give the best possible treatment.

Elin the audiologist was excellent listened to what I needed and was most helpful in sorting out the right hearing aid.

The audiologist was excellent she listened to what I needed and sort the best option for me. She fully explained everything to me I came away feeling a valued customer. Can't wait now until I get my new hearing aids.

She was very efficient and personable; managed to give me an appointment and obtain the new hearing aids very quickly after my old ones broke (having lasted 11 years).

Saw Elin today who made me feel comfortable and talked me through everything and all my options. She never rushed me and I would recommend her

Made me feel comfortable and talked me through everything. Not rushed

Elin has a lovely approachable manner. Explains everything in detail.

Elin worked with me and she was super duper, clear in her explanations, encouraging and person-cantered .

I've been a customer for four years since I got my first hearing aid and Elin has been the audiologist for the last couple. She's very knowledgeable, friendly and approachable and has helped with a couple of repairs and trying out different types of hearing aid. The four year guarantee that comes as standard is great and there are no pushy sales techniques. Highly recommended.

Very good service

Good explanations and my experience was good Patience enough to understand me,

Nothing too much trouble. Did many tests to make sure everything was understood. Suggested we return if there are any problems.

Elin was excellent in her care

It was fantastic service. Elin was so methodical and precise and made sure I understood everything. She wouldn't let me go until she was satisfied until I knew what I had to do.

Excellent service, very friendly knowledgeable staff

Although I have reservations about how effective hearing aids are and how expensive, I have found the personal service given by the clinician to be professional and efficient but also sensitive, understanding and responsive to patient concerns. I could not have asked for more.

Very positive experience Elin was very knowledgeable friendly and reassuring and made me feel at ease

Elin was very helpful with my hearing test & subsequently with the advice she gave afterwards. I would certainly recommend her to anyone seeking guidance on their current hearing or tinnitus.

Elin always takes care of me when I come to see her. The service is impeccable.

Bought a pair of phonac hearing aids costing over 2 thousand pounds. No issues with order process. 3 months on I needed some replacement domes so popped into the Birmingham branch. I was told to wait to be seen but was forgotten about. Then I was told to go to collection desk across the store as they don't sell the domes in the hearing centre. Felt utterly fobbed off and felt it was easier for sales assistant to give me the run around than find out the answer. Bit like a dodgy car warranty. Once sale is completed, they couldn't give a toss!! Hopefully my local merryhill branch will give me better service.

Audiologist made me feel very on ease she explained and answered many questions I had I felt very confident with her .

Very helpful very good advice

I was treated with respect and given good advice specialist was so kind and caring .

Wasn’t sure what to expect. Everything well explained and results clearly shown. Purchase of relevant earring aides was concluded smoothly

Great sevice by MSs E Lee. Amazing lady That’s why my husband and I bought the hearing aids.

Very helpful and informed consultant

Knowledge of subject Very good bedside manner Ability to listen

Elin was an extremely professional and personable audiologist. No hard sell just facts. She had a great sense of fun and made what could have been a difficult experience very pleasant

I have now had a number of earwax removal appointments with Kate at the Central Birmingham store. On each occasion, she has been professional and very patient in helping sort my issues with persistent ear wax build up. On the most recent, she went was able to sort out a problem before I went travelling and I just wanted to express my appreciation and gratitude for putting herself out to help me. Thank you.

The audiologist was extremely helpful and explained everything to me in detail. I received my hearing aids within 24 hours fitted and working. Everything was very straightforward. Many thanks.