Boots Hearingcare Caterham

Why do they keep cancelling appointments for no reason?

Had full hearing test in Caterham. Very friendly and professional member of staff. As requested, brought wife as well who was fully included in process. A thorough and actually interesting hearing test was conducted and results were fully explained. We were then given a no pressure explanation of hearing aids available with the costs involved and methods of payments. This was all started as a result of my wife booking the initial test for me - I had been reluctant to do so as didn't believe it was a major problem. I would now however recommend to others who share the same dilemma. Many thanks

The audiologist is excellent- but the hearing aids are not as expected, hence needing to exchange them

Great service

This was for the fitting of my husbands hearing aids costing just under £4000 we were kept waiting for and then when we went in the audiologist she could not get one of them working... does not fill me with confidence about purchashing such an expensive piece of equipment now!

The service was friendly and efficient. The operator explained every move and gave as much assistance as I needed.

My husband has been going here for 4 years and the service has been excellent. The audiologist (think her name is Anita) is very efficient, friendly, informative and nothing is too much trouble. I would highly recommend hearing aids and the excellent after care you receive from Boots Caterham

Brilliant audiologist at Caterham, outstanding ability, good communicator, had complete confidence in her advice. And the Phonak Slim L90 aids she recommended work perfectly. Boots have also since agreed that its 15% January promotional discount will apply to my chosen aids so I've uprated my experience to 5 stars!

Don't rely on webpage for opening times. My hearing aid speaker has died and Caterham audiology is not open til next week! I now have to go to Croydon as I've been without my hearing aid for over a week. No message on answer phone, I just kept ringing until I rang Croydon Boots to be told Caterham is closed until next week.

The consultant, Anetta, was friendly, polite and efficient. She kept me well informed through the whole process and never pushy.

Helpful and professional advise which seemed appropriate for my needs

Very helpful consultant who assisted me in making the correct choice of hearing aid.

My audiologist was Revathi and she was fantastic. She went well above and beyond what I would have expected and I could not recommend her more highly.

Anetta has very good customer service and friendly. Would recommend.

loved the assistance with my faulty hearing aid

Loved the Audiologist Anetta! so patient and understanding

I went to an appointment for an Eye test that was my bi-annual check on Monday at 15:55 but when I arrived, it was cancelled without any calls or messages to tell me about it. The reason behind it was that there was no-one available to do my eye test. This was the second time time that I have travelled to Caterham for a pre-booked eye appointment when there is no qualified staff available. This appointment had been rescheduled 5 times by Boots, as it was. The customer service was very poor and borderline on rude. I feel disappointed and let down as I have been a loyal customer for many years.

Poor telephone answering