Boots Hearingcare Doncaster French Gate

The audiologist was experienced and knowledgeable and took me through the range of products that was best suited for my needs. A thorough test was done until we arrived at the correct product specifically required for me.

My husband Robert Whittle had an appointment with Helena after having trouble with his hearing aids. She was really friendly, efficient and a very knowledgeable, diagnosing the problem. Helena went on to explain to Robert, in a friendly and patient manner, how to prevent a build up of ear wax. 10 out of 10 for service!

All went good for the first 3 appointments .balance for hearing aids was paid in full.l was satisfied with the aids quality, and price. I was not shown how to care and maintain the aids but no problem l would hopefully get shown on my next appointment. Next appointment made for the 15th July Was cancelled .As was the next 3 appointments. 4 months later l requested a refund which was refused ,as l was past the 90 day cooling off period. I replied that the reason l Was past the 90 days Was their fault because of ALL the cancellations. The next day I was offered a full refund. Boots did not provide the service as promised. Looking at other reviews l saw that this was an on going issue past and present.

The young man who looked after us was very good and explained everything in a simple and straightforward way.

The hearing room is tucked away in a corner of the first floor of the shop, and first appearances are very uninviting! However, once in side the specialist was a very caring person, in that she we very focussed on making sure I had the right levels of hearing aid for my level of hearing loss. She explained very thoroughly about how to use them and I was even allowed to walk around the shop and shopping centre to be sure the settings uploaded were correct and comfortable for me. She also followed up later on some other points i had raised. I have my follow-up visit in a few weeks and I'm looking forward to it. I hope this level of care continues!

One of my hearing aids isn’t working. The soonest available appointment is 5 weeks away. I really don’t think this is acceptable.

Member of staff was excellent and very patient

After sales service is poor. Cannot speak to anybody as customer care lines are constantly busy. The hearing test etc are done in a tiny room with no windows, it’s quite claustrophobic.

Lovely lady. Doesn't force you to buy hearing aid. Even thou it's expensive but going try it next week. Just hoping the heating aid will benefit me. I wearing national health one. I not happy with it. Been told try private hearing aid. I can't wait for next Monday.

Examination thorough All angles/situations covered.Constructive advice.All explanations clear and relevant to personal needs.No hard sell.

Appointment times were accurate and kept to. All staff were helpful, professional and friendly.