Boots Hearingcare Bicester

First of all she was very friendly and kind she explained everything she was going to do then she showed me what was going on with my hearing and advised me what type of hearing aid would be best for me

I decided to change my new hearing aids from battery to rechargeable. Unfortunately, the supplier insisted that my aids were returned to them by post before they would send the new ones. Why? Don't they trust Boots to return them? No fault of Boots or their staff, apparently this is the procedure of the supplier. The Boots audiologist sent my aids off straightaway and the new aids arrived 3 days later but it meant 3 days of using my old NHS aids. If the supplier had sent the new aids before the old aids were returned then the transfer could have been seamless saving both my time and the audiologists time.

Bethan is kind and helpful and has been very patient with me.

The first two appointments were very good resulting in the purchase of hearing aids for each ear. However when it came to the final collection and fitting, due to a fractured leg I was unable to attend the appointment. It was suggested that my wife attend in my place and although how to fit the hearing aids was explained this was no substitute for being shown in person. The result is I find fitting difficult and more important the aids do not seem to stay in! I feel for the amount of money involved a home visit could have been arranged. Alas, I think these will be returned.

The one you let me test was not the one that I am going to have .

Great service

Very helpful representative took time to explain where the problems were and possible causes. Very helpful in allowing the use of demonstration hearing aids for 20 minutes to use in different environments resulting in the decision to go forward with the recommended aids.

What I found good about my hearing test on the 6th March,was the exercise of being allowed to walk the streets and shops with hearing adds fitted,to shop,chat etc,a good exercise I think regarding the test!