Boots Hearingcare Northallerton

I so wish we could give zero stars. Husband had a 9.30 appointment today. We were there plenty of time and there were 2 walk ins before him. Then we had to put more money on the car parking so was literally a minute and in that time the 9.45 appointment came in. So husband came back and the guy saw all the others before my husband. My husband is very laid back and just goes with the flow but he walked out. In 20+ years I’ve never known him walk out of somewhere because of bad management. The old hearing guy was brilliant but he left. This new guy in our opinion is not a good reflection of the Boots hearing name. Now looking for a new hearing person. If anyone knows anyone round the Thirsk/Northallerton area let me know.

I so wish we could give zero stars. Husband had a 9.30 appointment today. We were there plenty of time and there were 2 walk ins before him. Then we had to put more money on the car parking so was literally a minute and in that time the 9.45 appointment came in. So husband came back and the guy saw all the others before my husband. My husband is very laid back and just goes with the flow but he walked out. In 20+ years I’ve never known him walk out of somewhere because of bad management. The old hearing guy was brilliant but he left. This new guy in our opinion is not a good reflection of the Boots hearing name. Now looking for a new hearing person. If anyone knows anyone round the Thirsk/Northallerton area let me know.

I found the regular audiologist to be knowledgable about the products and savy with mobile technology. I have Severe/Profund hearing loss and I make heavy technical demands on my hearing aids. I was very happy with the service I recieved.

Outstanding! Called yesterday for hearing test suggested by my doctor. Kevin was a consummate professional throughout the procedures. Explaining all the results and very helpful. Followed advice of taking wife into consultation, helping define my deafness issues & experiences. Very many thanks.

I was very nervous and the gentleman tester was very patient and explained everything to me. A week later he fitted me hearing aids and made sure I understood how to use them and look after them

Good customer service everything explained so it was easy to understand.

Disappointed that the hearing aids weren’t quite right in that one of them wouldn’t connect to my phone. No issues with the staff.

The Audilologist is amazing . Patient and kind . It was very reassuring

Excellent service

Mark was clear in his explanations and the whole process was slick. Obviously the proof will be when I start to use the aids byt so far so goid

Everything was explained well, didn’t feel pressured into buying any particular aid, had options explained.

Mark made everything easy and answered all my questions as I am new to hearing aids. Looking forward to collecting aids next week and to be able to hear more clearly.

Brilliant service, great staff with a quick response.

I felt that the hearing assessment was very thorough and Mark was able to answer all my questions to my satisfaction.

Very knowledgeable

A pleasant and informative visit 😊

The audiologist at my appointment in Northallerton yesterday was so professional, kind and helpful. He clearly explained the changes in my hearing levels and was very patient with my questions. I received absolutely first class customer service.

Great Service, very well explained as to what my issues were and how they could be helped. The hearing aids made tremendous difference to my ability to hear well again.

Mark, the audiologist has been very helpful throughout the whole process

Mark was very friendly and put me at ease explaining everything even having to repeat some things

I had a great and professional time with the Audiologist. The equipments are amazing.

Had a recent hearing test due to hearing loss and my tinnitus. My appointment was with Mark at Northallerton what a total professional guided me all the way with sound and constructive advice. Purchased a hearing aid with Mark which has been life changing for me. If your looking for caring and professional service couldn’t recommend more highly.

Staff are fabulous

Very knowledgeable audiologist who took time to test all aspects of my hearing whilst explaining all options clearly.

Helpful and informative, but above all, professional.

friendly staff and appointment on time

Very well managed and a well experienced audiologist. Very professional

Lovely man took time to explain everything to me.

It is a little frustrating to get this email as I have only paid a deposit and have not had any goods to comment on!! Get your systems right!! :-I.

Very helpful and patient support - thank you

Mark the hearing specialist was very friendly and helpful he took the time to explain everything in detail.

Great service , took his time to meet my needs and what a difference to my life to have improved hearing. All round great job

I was made to feel very welcome. Mark the audiologist took his time and was very helpful in explaining what tests he was going to do , and then when we had the results,which hearing aids would be most beneficial to me . Overall a good experience thank you