Boots Hearingcare Cleveleys

Mohammed had the time, patience and skill to inform himself of my hearing needs based on both discussion and practical hearing tests, all recorded by him with amazing keyboard speed and dexterity. The net result after two visits is a Phonak aid that is said to meet my specific and identified needs, with the addition of a microphone to aid, among other things, essential communication between driver and navigator during our long European motorhome journeys sitting behind a noisy diesel engine. However, there is a problem which is not of Mohammed’s making: there is no link between the Boots six-part hierarchy of hearing needs (see photograph) and the bewildering number of possible hearing aids. Boots give the customer needs a ranking as if they were Olympic Medals: Essential, Bronze, Silver, Gold, Platinum and Platinum+, with a progressive increase in minimum cost. The hearing aids from just one maker, Phonak, have names like Infinio, Ultra, Sphere, Lumity, Audeo, Virto and Titanium, and levels of sophistication ii90, i70, i50 and i30. But how do Boots medals and Phonak models match? This is not helped by many Phonak models that were developed in 2024 being superseded by new ones by the end of 2025 (see photograph). Surely the Boots names should be linked to the latest Phonak names! I’m still not sure exactly which model I got, except that the receipt gives it as a Phonak Audeo i70. The booklet provided with the hearing aid is written in only the most general terms. For example, it says the ‘professional’ should be asked to provide an individual printout of ‘Hearing aid instructions’ for the use of the two buttons on the hearing aid (see photograph). I haven’t received my copy yet. Mohammed himself well deserves five stars, but the overall service is let down by the lack of attention to detail shown by Boots itself.

Very interesting experience with enjoyable conversation with Dave. I was very interested and pleased with the range of test items Dave had available and understood all the intentions that covered the concerns that I've identified and he questioned. Very good, but max mark comes off the end result turns out to be correct. Thanks to Dave.

Excellent people very knowledgeable and service A star

Excellent service. Very informative and prompt sale of the product. Very happy with results.

Everything explained so I could understand the problems with my hearing. Quick and efficient service

The radiologists was polightj and explained everything very well, we will come again to you in the future

The hearing specialist at Boots was brilliant, very thorough and I felt I was being treated as an individual. Nothing was too hard and I felt the level of care was excellent.

Totally relaxed absolutely fantastic operatives with understanding and a sense of humour creative salesmanship 💯 performance and I'm from tomorrow turning off the sub titles and the volume is going from 78 back to 9 brilliant thank you boots 👢 😀

My recent visit to your Cleveleys Store review. I was made to feel very much at ease, all members of your staff treated me with respect and answered all my questions .

Explained everything well.

So pleased i chose Boots for my hearing aids. Having had problems with nhs aids, i am extremely happy with the new experience, I can hear perfectly. Thank you so much. I would certainly recommend David to my friends, he was very helpful and patient.

The time and care shown by the audiologist

The audiologist was very helpful and patience took his time to explain everything

Very helpful completely satisfied

5 stars Assistant was great from the beginning highly recommended

Needed help with my hearing aid, away from home. Saw audiologist in cleveleys, without an appointment. A man of 20yrs experience. He looked after me, sorted out problems I was not aware of. Thank you very much.

The treatment and explanations were all first class

Excellent caring practitioner. With a superb outcome

Very professional.

Chris was very good. Real nice guy

The same man did my test 2 years ago. I remember what he was like then and the same now. Ok, he was thorough. Unfortunately, he seems rather patronising and didn't understand why I'd been invited at 2 years because I am 51. He said it should have been 5 years!? He asked me the questions from the computer but it's like he wasn't interested. Just the vibe I get.

Everything was well explained in a professional manner. I didn’t feel rushed or pressured. The Audiologist was polite and knowledgable.