Boots Hearingcare Fareham

Had a second hearing test at Boots Fareham.Niall was very professional and easy to talk to.Really felt that he was totally committed to his work.

My hearing was sorted got aids on the day

My Audiologist in Fareham, Niall Spalding has given me excellent service. He has helped and advised me in a professional and courteous manner. I'm really pleased I went to Boots.

Niall was very good at explaining every step, clearly and concisely. Time was taken to make sure the test was accurate. The outcomes were discussed and hearing aids demonstrated. Choosing was straightforward. The fitting appointment was thorough, in terms of checks, demonstrations of hardware and the mobile phone app. I left feeling confident.

Niail was superb, led me through the whole thing with a friendly, knowelable and helpful attitude. He certainly knew his stuff and any question asked of the subject was answered with a full explanation and throughout asked if I understood.

I went to Fareham hearing centre in boots for my second review. I cannot express enough how helpful, informative and understanding Niall was during my appointment. I was extensively retested and then my aids set up to my new settings. Niall then discussed with me any issues that I had in order to bespoke my settings, how to resolve connection issues I had etc. The results have been amazing, absolutely 5 stars from me.

Excellent service. Very professional and friendly staff

I have had no problems with the testing or the outcome, my hearing aid been fine for the past 4 years. What is lacking is the after sales. Their telephone line ring forever with the usual "experiencing of many customers" how unusual is that? They never answer. Their help email never answers either. What is more their web site is in place for those with a degree in brain surgery, one has to go through such a complicated degree of answers that by the time one gets to the end and it asks questions which one simply does not have, such as registration and other types of questions one just gives up. This side of their business needs as shake up.

£3000 and my hearing is marginally better. One of my hearing aids failed and I was given an appointment in 3weeks. My husband says it’s the worst £3000 we have ever spent! Don’t do it!

Varsha my consultant was very professional kind and understanding. I felt very relaxed throughout the whole procedure. A lot of care and attention is given to you to make sure everything is as good as it can be. I would definitely recommend boots hearing care 5 star 🌟

What a completely charming and helpful Hannah Green is. Totally proffesional, and looked after my very deaf mum with kindness and patience.

Great appointment with Hannah today( Hearing care) , but what i was not happy with was the seating, they are wooden, hard, and very uncomfortable. Where you spend 30 minutes to an hour within your appointment it would be nice to have seats that are comfortable.

Very good experience, given great advice. Thank you

Our technician was very pleasant, helpful and put my husband at ease. Whole process was easily understood, explained well.

Most impressive audiologist who listened to my problems. Very professional experience

Made to feel very relaxed throughout hearing test, given plenty of opportunity to ask questions. Pleasant experience.

I represent my uncle who has dementia was initially given a date in November for a review of his hearing and continued use of hearing aids provided by Boots. However, the appointment was cancelled and rescheduled for January, but this and subsequent appointments were also cancelled without providing an explanation. I went into the Fareham branch to cancel all future appointments as my uncle gets very confused with the continuous cancellations by Boots. I’ve therefore has chosen to use another provider.

Excellent service throughout. Hannah has been thoughtful, patient and most helpful with her measured advice and guidance throughout the months of the selection and fitting/tuning process. She is an absolute credit to Boots.

Everything was explained to me in a way I could easily understand. The audiologist went through how the hearing aids worked and which would be best for me, and it wasn't the dearest! I was encouraged to ask questions and felt a valued customer.

The professional approach to my consultation has been excellent with support and guidance on making the right decision.

Excellent service as usual

Hannah explained everything to me step by step, I thought the examination was thorough and I was very happy with the result .Finding a hearing aid that hopefully will be a huge improvement for me is a bleessing

Phil the audiologist was simply superb .Explained everything very clearly about the different aids available and costing.I am going back this Friday to have my new aids fitted. Happy days.😊

Excellent service from Hannah Green, she recommended a TV Connector, it has totally changed my viewing experience, it is a superb device. Thank you Hannah.

I saw Hannah Green at Boots Hearing Care, Fareham, yesterday on 10th October 2023, and , as always she was absolutely wonderful! I am so impressed with Boots Hearing Care, and Hannah Green in particular! I am 77 years old, a retired medical doctor, and have quite severe hearing loss. The hearing aids provided by Boots are life changing, and without them I can hardly hear anybody! Hannah, as always, did extensive hearing tests, and altered my hearing aids accordingly, since my hearing has apparently deteriorated. So grateful to Boots Hearing Care, and Hannah Green in particular! With very best wishes, Dr Richard Kent MB BS ( Retired GP)

Having lost the hearing in my left ear as a result of Menieres Disease over 10 years ago, and with no success with hearing aids I resigned myself to that as a permanent disability. I was recently recommended to try Boots Hearing and to cut a long story short, Phil, audiologist in Fareham conducted both an initial test and a full and comprehensive assesment a few days later. His professionalism, care and patience resulted in the provision of hearing aids in both ears. Phil literally changerd my life. They work; I can hear well in the damaged ear and with improvements in the other. I cannot thank him and Boots Hearingcare enough. I would highly and strongly recommend.

I was seen promptly and the lady who was dealing with my hearing was very efficient and gave me a lot of information about which hearing aid would be suitable for my needs

Phil talked us through the whole process. Was very professional and would highly recommend Boots and Phil.

Phil was very good at explaining the process and how the support is provided and the options available. Camebaway with a much better understanding of the causes and solutions available.

Took their time and explained everything to me! Could test the hearing aids before making a decision

Hannah was brilliant made the whole experience relaxing and stress free. I was very nervous but am now very happy with my hearing aids.

The consultant took great care of me. Thank you.

Hannah was pleasant , informative and answered any questions I had .

An excellent hearing test and professional customer focussed advice throughout. I would highly recommend. Thankyou.

I was hugely impressed by the professional service I received from the audiology team in the Fareham store. I was new to hearing aids and they took extra time to fully explain how the aids are fitted, set-up, charged and cared for. I felt very satisfied with all the help, explanations and ongoing support offered and just need to get used to the hearing improvements delivered by my aids. I unreservedly recommend Boots as a provider of privately funded hearing aids.

The gentleman that dealt with me was very friendly and helpful. He explained everything in detail and showed me exactly what to do and how to deal with the hearing aid.

Audiologist very professional and gave good advice.

The audiologist was very good and helpful. Explained everything.

I had a very informative and professional appointment with the Hearing Team and I am currently trialing a pair of hearing aids. The aids seem quite good but I get 60 days to decide.

Great service everything was explained. Explained thoroughly we went on to make a purchase and are very happy with it.

Phill Wilson was very customer focused,did not rush through my appointment.Very knowledgeable about product’s good advice given.Excellent service.

the audiologist was very attentive and explained everything thoroughly.

During the preliminary appointment and the hearing test, I was treated in a professional manner. All due care and attention to detail with patients was foremost. Thank you.

Everyone was so helpful and understanding, I was nervous about going, and on reflection I should not have felt that way. Well done to all those involved

Very professional, talked-about the process of testing would highly recommend

Appointment started on time, thorough hearing checks and friendly, comprehensive explanations throughout.

The person I saw was obviously trained really well and knew all about the ear, problems and the various hearing aids available. Honest and open about costs and which aids were the best for me, not necessarily the most expensive.

treating us as intelligent human beings who have made challenging decisions through our 70 odd years.

Very professional and polite service with everything explained clearly. One of the more expensive options but service was good.

From the ease in making the appointment to the professional way in which the full hearing test was carried out to the explanations, advice and clarity of replies to my questions, everything was excellent.