Boots Hearingcare Trafford Centre (World Of Hearing)

Staff very professional and helpful. I visited with my 100 year old mother for her annual review and they went out of their way to accommodate her needs. They are all very friendly, too

What a superb service. Fitted aids same day. The follow up service is excellent. Shot out to Sanna who was a dream to deal with. Would definitely recommend boots.

Superb service. Professional, helpful, and efficient.

Been going to Sanah Ali at Boots Hearing Care in The Trafford Centre since 2017. She is professional and friendly all at the same time. Sanah makes you feel welcome, comfortable and nothing is too much trouble for her.

My experience of the sales and testing process was absolutely fine, everything happened as it should do and I made a purchase of £3000, still everything was fine all fitted and working. During the sales process I was given a glowing report of how good the customer service and follow up would be, just turn up at the desk and they will sort you out. All was fine until i needed some more filters and inexplicably my hearing aids had stopped pairing with my phone. I took a trip to the Trafford Centre as I thought at the very least I would get the filters, i asked at the desk and was told Audiology don't work weekends we can't help you with either of these things, i pushed a bit relaying what I've been told through the sales process and was told that if I went down to Spec Savers they might be able to help me, To say i was disappointed would be an understatement. During the week i was calling the helpline, but the wait times were long and it wasn't until the Friday when i got through, I was told again that Audiology don't work weekends and that i could buy the filters online (which i have now done, but, not arrived yet), he kindly offered to make me an appointment in the week, I said i didn't want to take anymore time off work (as I had already had a couple of days off for this), i told him a phone call would do I'm sure its simple but i couldnt sort it out, he said no problem i will email them now. By Tuesday i hadn't had a call so, to save phone time, I followed it up on the online chat, I was again offered appointments, I again politely refused, he offered to email the audiologist, I asked him to relay to them that this is the second email and that no one had called, he told me that they have no control over this and that audiologists fit calls in as and when they please. So its now Wednesday afternoon and still no call, i have had help from a tech friend and reconnected my aids, so i think they are working okay now, just really disappointed with the service, a feeling that they have got my money now so they really dont care. I also asked about complaint escalation process, apparently there isnt one.

Great range and service

Very unhappy about a situation that now has to lodged as a formal complaint

Although I had decided to not have the hearing aids, Ashley the hearing technician was great and made myself aware of my options and I wouldn't have any hesitation in going back for future hearing advice 😊👍