Boots Hearingcare Bury The Mall

Mevish has explained and clearly demonstrated the features of these new hearing aids, providing clear instructions on maintenance and how to get the best out of these devices. Mevish is very knowledgeable, helpful and polite and assisted in setting the app up. Thank you.

Everything was explained very clearly and efficiently. Would feel confident to get in touch if I need to ask for more help..

Very professional everything explained clearly to me,I knew my hearing wasn't great now it's spot on very happy with the outcome

Mevish is an absolute professional and at the same time friendly,knowledgeable and helpful. Mevish answered all my mums questions and gave easy to follow instructions on care of her new recharable hearing aids which have replaced the old battery aids. Such a lovely young lady and a huge credit to Boots.

Sheila.D. I've suffered my poor hearing for a long time due to a bad experience with the NHS many years ago. But I was persuaded by my husband and son to try again and I'm glad I did. Because at Boots' in Bury I met Mevish. Now I'm hearing again. She is such a patient, caring and understanding audiologist who was able to take an elderly nervous patient to a new level of hearing. Thank You so much. Anyone suffering with hearing loss and is hesitant or nervous about making a move. Do what I did. You won't regret it.

The whole process was really easy and the staff, Mevish particularly, were really pleasant and helpful. Booking the appointment online was really simple, and I liked that I could have a choice of appointments. Mevish was very sweet talking me through options and helping me with the hearing aids when they arrived, even though I am slow with technology sometimes. She always did exactly what she promised, and I couldnt be happier with the new hearing aids she prescribed.

Benjamin provided an excellent hearing service to my elderly dad . He put the customer at the heart of everything and wouldn’t hesitate to recommend him

Very efficient process! Everything explained along the way, and met my requirements in full

A very pleasant audiologist called Mevish at the Bury branch explained every thing I needed to know both about my hearing and my options. I have only had the hearing aids less than 2 weeks but so far so good.

Young lady was very helpful

MEVISH is absolutely amazing! I can't say enough about her wonderful service delivery. She is so caring, attentive, patient, smart and effective at what she does. My Mum who has seen her a number of times absolutely loves how she deals with every issue to do with her hearing, and I actually look forward to our appointments with her. She is a great asset to Boots hearing!

A very helpful member of staff.All help given and good advice on how to use the hearing aids.

The service I have received from Boots hearingcare is brilliant. I got my hearing aids in September and the service and help from Mevish at the Bury branch is amazing. Very professional and caring. I had a problem with my right hearing aid. I emailed Mevish and had an appointment within a few days and she sorted my problem straight away. I would definitely recommend buying hearing aids from Boots. I cannot fault the service and care that they give. Thank you Mevish

Great service and information

I self referred to Boots after doing an online test and suffering from awful tinnitus. From start to finish the service from Mevish was great. Options explained with no sales pressure and regular follow ups during the settling in process. First option did not work for me due to discomfort with my glasses but an exchange to a slimmer option made on third appointment with no drama. Very happy with the new aids and the service AND my tinnitus and hearing vastly improved.

The service & the treatment was wonderful 5* rating I was seen on time everything was explained to me & hopefully the follow up appointments will be as good Thoroughly recommend Boots Hearing Care

Big shop- they help charities organisations all the year long! The staff are skilled, this place is recommended as a place to be!

It was a very professional process.

Took my elderly mother in who swore blind she had no hearing issues, only to find out she definitely needed hearing aids! Mevish talked my mum through everything and gave her options and was very clear on everything. Now my mums got her hearing back and we don't need to shout or repeat things to her. (Except when she takes the aids out because she's 'training her ears to hear better'!!!) Would definitely recommend the Boots service.

Mevish your audiologist has been absolutely wonderful. She has been extremely helpful and supportive throughout this process displaying care, sensitivity and professional knowledge. Just as important has been her warm and friendly treatment. Nothing has been too much for her. Thank you very much, Mevish.

Explained the procedure well and let me experience trying ta pair of hearing aids by going outside and listening to the difference it would make. The only criticism is when arriving a the test room you have no idea if anyone’s going to come and see you. Didn’t know whether to knock or just sit there.

The results of my hearing test were thoroughly explained to me and helped me to make the decision of which hearing aids to choose.

Mevish was very helpful, friendly, patient and informative.

Mevish explained everything very clearly to me which made me feel very comfortable. I'm glad that I chose Boots Hearingcare for my new hearing aids.

I was very pleased with the professionalism, efficiency and caring of both of the lady audiologists, in Bury and in Bolton, but in the end I decided not to go with the very expensive hearing aids. Even though the payment plans would have allowed for monthly payments I decided that the cost of “going private” was much too much. Since the Boots experience I have arranged an appointment with the NHS Audiology Service - I’ve had their “basic” behind-the-ear hearing aids in the past so I will be happy.

I was very impressed with the service I received and the way everything was explained and demonstrated to me. The lady that helped me was lovely, thankyou very much

The member of staff was very understanding lily is 96 and has dementia the lady made lily feel comfortable and helped her understand what she was doing good service

The Lady was fabulous put me at ease, explained everything very well, very professional

I am a hearing aid customer with boots but the follow up appointments kept getting cancelled, first due to pandemic, then later due to staff shortages. Eventually I went in store and arranged a follow up appointment. The audiologist said my hearing aids were not that good and things had moved on and before I knew it she was fitting new ones on. My old ones were in ear ones because I wear headsets at work in customer service role. I asked if they would work with headphones and she implied they would (they didn't) and she didn't give any advise. The right one ran out of charge very quickly and had to be sent away, and she expected me to use just the one turned up.Two weeks later I collected it then found that my left one was not lasting a full day, the right one didn't have very good sound and she fobbed this off as possible ear wax. I get the impression that all boots want is the sale and the customer care is not there. I am taking them back at my next appointment on Thursday and getting a refund. I will go somewhere that can give me advise and help. Just an update, I have taken the hearing aids back now and got a refund, I asked if she could check my current ones and when she did she was able to increase the sound so that they worked better. I wish this had ben done when I went originally