Boots Hearingcare Hornchurch

I would like to leave a heartfelt thank you to Boots HearingCare in Hornchurch, and in particular to the audiologist who helped my Dad (I’m so sorry I didn’t catch her name). She has been absolutely brilliant with my Dad’s Phonak hearing aids — arranging repairs and then sending them back again when the shell turned out to be too large and was causing him discomfort. Nothing was too much trouble, and her patience, kindness and professionalism went far beyond what you would normally expect from aftercare service. My Dad is 90 years old and usually attends the Ilford branch, but the level of care and dedication shown at Hornchurch was truly exceptional. She took the time to make sure everything was right, and thanks to her, my Dad can hear comfortably again — which has made him incredibly happy. We are so very grateful as a family. Outstanding service and a real credit to Boots HearingCare.

My husband and I both need hearing aids. On arrival at the store we were met by happy, helpful staff. Seen by Joanna the audiologist who was covering from their Chelmsford store. She was patient, knowledgeable, and personable. We never felt rushed or pressured and all our questions were answered efficiently.

Helpful service

As always Shiva is the absolute professional having firstly dealt with my mother. She explained the test and how the hearing aids work very clearly and thoroughly.

Took time and explained everything being done for hearing tests and different extras to be added if needed for hearing aid use and prices and discounts.

Experienced an unhelpful front of house receptionist. Who had no idea about the issue that was being discussed as she had no experience of the problem due to being unqualified in the field of audiology. The receptionist showed more interest in handing out a leaflet. An obstructive and unhelpful individual. Audiologists can and do give a patient direction and alternatives choices which saves a patient time and stress and allows a patient to research any alternatives before an appointment. Speeding up the time for treatment and the audiology service. A perverse and a difficult attitude by a receptionist is not expected when an individual arrives at a service for help with their problems. When informed that at another Boots audiologists the audiologist was very helpful the reply was go back to ....... then

My hearing has developed a couple of problems . I have now been ordered a new one as a replacement which I have an appointment for next week.

Was on time & she explained every thing in a language I understood

I took my 91 year old auntie to get hearing aids after an exasperating experience with the nhs I cannot recommend enough the expert and considerate care that we have received at the Hornchurch branch of Boots hearing care. It’s an 11 out of 10 from us!

Lovely audiologist, thorough hearing test and hearing aid consultation. Made sure my 94 year old Mum understood what was going on.

I was very pleased with how the hearing test was done and also with the Audiologist who advised me on the best hearing aids I would need.

All very professional helpful and polite.

Excellent service very kind and friendly but still very professional

Considerate and knowledgeable consultant

Thorough examination. Everything explained clearly. We went to 3 places ( not including NHS ) and Boots provided the best service from all 3 private practitioners

Great explanation of the process. Detailed summary. Professional and helpful

Very efficient and professional service.

The audiologist was very informative and helpful

Customer service was excellent , Shiva Takiar was so helpful and informative, making choosing a hearing aid a pleasant experience. I left with my purchase feeling that I had the correct device backed up with a comprehensive support service to make sure I get the most out of my aid.

Didn't get there because they have cancelled five appointments this year. Very bad customer service

Wonderful service, very helpful and patient

Shiva Takier has been wonderful. She listens to my concerns and has sorted any little problem I have had.I am very happy to recommend going to her at Boots in Hornchurch. I am writing this on behalf of my husband David Johns

The audiologist was very attentive and caring and explained everything clearly. Would definitely recommend

Shiva was outstanding when explaining what was going on and recommendations

Everything explained clearly

My 96 year old mother in law has been with Boots Hearing Care for many years, but I have to say this past year or so, since Shiva has been the audiologist - the service has been absolutely excellent! Shiva is so kind, extremely patient and very caring.... she always makes a point of looking directly at her client, and speaking very clearly at all times. I really can not praise her enough, for her attention to detail - being very thorough in completing the hearing requirements each and every time.