Boots Hearingcare Brent Cross

I had my hearing test today at Boots in Brent Cross, and I must say it was a great experience thanks to the staff, Zainab Khaleqi. From the moment I arrived, she was efficient and made me feel comfortable throughout the entire process. She explained the details of the test and the results in a very clear, informative manner, providing valuable advice on next steps. Zainab’s communication skills were very good she was not only thorough but also friendly and patient, ensuring that I fully understood everything. Her professional and reassuring approach made the test go smoothly and stress-free.

I was very happy

The price and the result doesn’t match.

It was fine when I was with you. The audiologist was pleasant and knowledgable. Your appointments system is rubbish. I get multiple times and dates for the same purpose!

Very good experiance.

Good personal Service, this was my first appointment for hearing aids.

the consultant was attentive to my needs & went out of her way to get best deal due to my circumstances.

Very helpful, detailed advice, with a thorough examination.

Clear instructions Excellent service

Perfunctary

Sylvia was very helpful and informative.

While my initial consultation went well, my first set of hearing aids were not the correct ones I wanted, so they were sent back. Then after a further week, I was told my ear canal was too small to have the Phonak IIC (invisible in-ear canal) ones, but they are checking to see if I can have another brand. So not very satisfactory so far. I'm waiting to see if I can get a pair.

Very helpful and patient audiologist

Fantastic. Very helpful and knowledgeable about hearing aids. Made me feel very comfortable, by explaining process of getting hearing aids. Very pleasant lady.

Well trained audiologist, friendly, caring and supportive.

The audio lady who checked and advised me on my options. Was very thorough and cleared any doubts I had.

I have been going to boots Brent Cross since the last 30 years and I never had an experience so horrible like this Christmas. I went to buy a fragrance for my daughter and when I went to pay. The cashier said to me, whit a judgmental look and very firm, loud voice " are you a student?" I said "no, why are you asking?" because on your card it is coming up that you are a student and you don't look like you are in the age of being a student" I felt so bad!! I could feel her eyes on me as I was being a criminal. She was keeping repeating the same sentences while I was trying to understand what had happen to my card. Then I was able to recall that my daughter had my card with her one day. She bought quite expensive stuff from the shop and told me that she lost her card and took mine to collect some points. I was unaware that she applied the student discount. A felt so embarrassed while the "nice lady" at the perfumes shop was looking at me in a such a nasty way. You should not allow your staff to treat customers that way. It is absolutely unacceptable. In future I will go to this boots as less as possible

The Hearingcare staff were very helpful and made sure that the Client was comfortable when the test was been conducted. Also when they fitted the new Hearing Aid they made sure that everything was explained and we understood how to take care of the Hearing Aids. I would recommend Boots Hearingcare to people with severe hearing problems.

Lovely lady who put me at ease straight away. Explained what was going to happen step by step and very attentive to my feelings as was a bit apprehensive.

The hearing specialist was really professional, friendly and helpful

I had my new hearing aids fitted today. I was given clear instructions and helpful advice. A pleasant experience with a very successful outcome. My old aids were transmitting a large amount of background noise, obliterating speech. Now with my new ones, background noise was reduced so I could hear speech clearly

Excellent professional service

I chose Boots because they came highly recommended by Which. I wasn’t disappointed. The audiologist was efficient, polite and friendly and I love my new aids.

I had a very good experience. Payal (Hearing Aid Audiologist) explained my hearing test results to me and all the different types of hearing aids and I didn’t feel rushed. It was a very positive experience.

Good customer service