Boots Hearingcare Brighton

Boots were good when I first had my hearing test and fitting and, also, the first follow up appointment. But, after that I have had four cancellations of my review appointments and the last one was only one and half hour before the time and I was on my way. I am so fed up with their approach to their customers once you have signed up for the cost of the aid. I would recommend anyone considering a hearing test to go somewhere else. Update: 1/12/25 Following this review Boots contacted me and offered a voucher for £15 worth of Boots Advantage points! I made a further appointment for my annual hearing check which was due today, 1/12/25 at 12 noon - guess what - it was cancelled again at 7.30am this morning. There is no caring, whatsoever, from Boots hearing and now, what do I do? As I am disabled due to a terminal lung condition I had arranged to be given a lift to my appointment today and so it isn't just me they have inconvenienced. Please, please do not go to Boots hearing for your test to begin with - just choose another provider that is going to treat you with respect.

Georgina is a brilliant audiologist ! After more than 6 years of trying use hearing aids that weren’t working for my husband, her care and attention to detail has resulted in a complete transformation of his ability to socialise and join conversations in a number of important settings. Thank you Georgina you really are a star.

I have received extensive help from Georgina Rykalska over recent months enabling me to hear far better than my experience with Boots Hearing over the previous seven to eight years had achieved. Georgina has delved deeply into my numerous hearing issues and resolved them in great detail where they have not been satisfactorily addressed previously. She has enabled a level of engagement with others which has not been possible for me since my hearing loss started. I am extremely grateful to her for all her care and professional approach to my needs.

Georgina is a brilliant audiologist ! After more than 6 years of trying use hearing aids that weren’t working for my husband, her care and attention to detail has resulted in a complete transformation of his ability to socialise and join conversations in a number of important settings. Thank you Georgina you really are a star.

The first contact was fine, the hearing test by Bruce started on time and was very comprehensive. I felt in good hands and decided for the top model which was set up by someone else. Here the problems started, the computer system had problems and I was told that I can make the final setup and connection with the app on my phone at home. This did not work, because the app said „not correctly setup“. Went back to Brighton boots and no one could help me, I was told to make an appointment in a weeks time. At home I compared with/without hearing aid and found no difference. Therefore I used the next appointment to return the hearing aid, hoping that the 3.5k£ are returned to my credit card soon. Next time I will try a small business where I will be assured that I can pop in and get help even if I have to wait a little bit.

I was called in on time it all went well and everything was covered so well done.. John White..

Appointments very flexible Tests explained and did not feel rushed Specialist knowledgeable

My experience was made great by Georgina at Brighton North St. I have seen a number of audiologists at Boots and Specsavers and she is by far and away the best. Thank you Georgina you have made such a difference to my life; you made everything easy. Nothing was too much trouble.

All the staff in the department were really helpful and polite. Michelle, the audiologist, was absolutely amazing and patient with both myself and my husband. We both felt completely confident with our dealings with her.

I had a very well informed and balanced consultation with the focus on getting the best solution for me and not pushing me towards one product or other. As a relatively young client my audiologist (Michelle) seemed genuinely pleased that I was taking her advice seriously in opting to get hearing aids.

Need to get more staff to answer the appointments phone Iv just given up waiting 20 min to make an appointment for my mum The eyesight appointment tel was much the same a year ago and we had to change to another company as I never got any answer

Good range of appointments offered. Very thorough and everything explained properly.

I feel I must give credit where credit is due. I was fortunate enough to have my first appointment with Georgina today at Boots Brighton. She is the most kind caring and very professional person. Nothing was too much trouble for her. She reset my hearing aids which I just purchased explained to me in detail all the questions I had and sent me out feeling extremely satisfied. I would without any hesitation recommend her.

this company are terrible dont get back to you if you put bad review they asked me for contact details been waiting 6 weeks for them there hearing aids are a complete waste of money they are worde than free nhs ones i woldnt advise any one to buy them

Thorough assessment and very helpful discussion.

hi these hear aids are no better than nhs ones been back 3 times still not impresed as they cost£3600 wont asdvise anyone to buy them peter

Georgina the audiologist, was friendly, knowledgeable and made sure I understood every process.

I was fortunate enough to see lovely Georgina again today . Her customer service is second to none , she is a credit to Boots hearing care with her empathy and excellent customer service skills. I am so glad she works in the Brighton branch as she always put you at ease and shows genuine care and proffecionalism. Thank you Georgina you are a star. Phillip Stevens

Our audiologist in Brighton Georgina Rykalska was excellent. She listened carefully about the problems experienced with the hearing aids; they were sent away under warranty for repair, and she gave us detailed and helpful advice about their care; managing hearing aids in restaurants etc. This advice compared very favourably with previous meetings with another colleague. She has arranged a review for us, and we very much hope to be able to rely on her advice in the future.

Unfortunately I can't remember her name but the member of your team who took me through the various elements of the hearing test was friendly, efficient, knowledgeable, and made the whole experience quite enjoyable.

I came away fully satisfied after my appointment with Susan 'the audiologists` in Boots North Street Brighton. My faulty phonak aids where quickly delt with, and was very reassuring with my hearing problem. Thank you Susan. William Bull

My experience of Boots Hearing care is very positive. I was seen by Michele Maiberger, the audiologist. I found I was at ease with her friendly & professional manner. I was given all the relavent hearing tests with a follow up report relating to the tests. I was advised very well on the options available to me with the costs. At no time did i feel pressured or obliged to purchase. I could not ask for a more pleasant audiologist. Thankyou. J Kirk

Confidence in your specialist and of course Boots

The appointment time was kept and the approach was professional.

Great staff polite and friendly

I purchased hearing aids on 24 June in Boots Farnham costing nearly £3K. They did not work for me. I was unable to return them within the trial period as my appointment was cancelled BY BOOTS Farnham (not me!) due to Covid in store. We moved to Brighton area shortly afterwards. I took matter up with Boots in Brighton, but they were unable to offer me an appointment within the trial period. Nevertheless I I took the first appointment they had in the hope the hearing aids (phone-ak) could be improved. The store made some adjustments. It did not help. I subsequently went back for more adjustments, as they would not agree a refund. I kept getting fobbed off with "something more they wanted to try" The Audiologist said herself many months ago there was nothing more Boots could do. She says it's a matter for Head Office. I have since returned to store at least 6 times, they always say "we have to try something else before we agree a refund". They have TWICE sent them back to manufacturers. I carry on asking for a refund so that I can try elsewhere, I am always refused. I have spoken to numerous different people both in Store and at Head Office and their notes should confirm all this. Each time I have to repeat the same story and ask for refund, to no avail. Still get fobbed me off with 'something else they want to try'. I am elderly, a carer for disabled daughter , travelling to and fro from Boots (4 miles away) time wasting and difficult, very stressful awful experience and without refund cannot try elsewhere. It has been a year now, my health and that of my daughter has suffered a greatly because of this, and the continual added stress had even meant stay a hospital. I want and am owed a refund at the very least. Update 11/6/23. Received 2 page letter from Boots Hearing Care, all totally irrelevant, telling me things I have been told all year, which do not help. The point is I WAS UNABLE TO RETURN EARPHONE WITHIN TRIAL PERIOD THEY BOOTS THEMSELVES CANCELLED THE APPOINTMENT, DUE TO COVID. IT WAS BOOTS FAULT NOT MINE THAT THEY COULD NOT BE RETURNED WITHIN TRIAL PERIOD. I therefore am entitled to a refund ....

Sympathetic and professional treatment.

I was very impressed by the Hearing Care staff who were very efficient and helpful during the tests. Explaining in detail the results and discussing follow up options.

Very understanding, comfortable and patience

Member of staff was friendly and explained about aids.She made it a more comfortable experience.

Helpful, knowledgeable and communicative assistant; impressive an convincing hearing test with crystal-clear, insightful interpretation; refreshing absence of conventional sales pressure.