Boots Hearingcare Buxton

Lijo Stephen was excellent. Dealt with wax problem and gave careful clear instructions on how to approach it in future. Gentle, uncritical manner. Antony Cox FRCP

Our experience was very positive. There was time and space for questions, the audiologist was clear, just the right blend of professionalism and friendliness. So far (as it’s early days) we are doing well with the changes. It’s my husband who has the hearing loss, and I am supporting him through the transition, listening and learning myself.

The technician explained the possible options very clearly and placed the order for the devices I chose.

The overall test was thorough and very well executed. Compared with other high street companies the boots hearing test is able to provide a good analysis of hearing capability and the specific hearing device required. As a general comment I still consider hearing aids are over expensive and need to be reduced.

The Agent/Technician was friendly and helpful. His accent was strong and took me some time to attune my ear to it. I was allotted 45 minutes and he allowed me a further 15 minutes but his was still not enough time to process all that information. I was left a booklet manual which has been useless to me. Afterwards I went on the App, at the Technician's advice, which has proved to be very confusing. I feel like I'm fumbling along not really knowing if the aids are working or not. One aid fits really well and I can wear it for hours without even being aware of its presence. The other one is very uncomfortable and when it becomes painful I have to remove it. Overall - I felt some pressure to buy the aids then and there, and would have liked a 'next day' session to fit and learn the aid's benefits. I have another appointment 3 weeks after the original session, (that is because of diary clashes) but it still feels like a long time to not know if I'm using them correctly or how the App works.

In December I went for a hearing test. I was advised to go for two phonak hearing aids. I have had them since then. The phonak app is hopeless. It drops out continually. I have had to reinstall it three times. I made an appointment to sort this out. The audiologist advised me of a new app done by boots. It doesn't work. After 7 attempts to install the rh hearing aid he gave up and said it might be better at home. It wasn't. I am back on the phonak app with all its problems. Very disappointed with the back up. How someone non technical is supposed to cope with this is beyond me. My advice is to go to an independent or elsewhere. Lastly on three visits the audiologists office had never been cleaned or hoovered.

The gentleman whom I saw to have my hearing checked was extremely helpful and explained everything very clearly, very professional with excellent communication skills.

Tim was very thorough and his expertise was instrumental in my decision to purchase.