Boots Hearingcare Carlisle

I have been under the care of audiologist Daniela atBoots in Carlisle. I found the whole experience professional ,efficient and value for money Daniela immediately put me at ease and explained the whole process to me. I felt that my problems were taken into consideration and a solution was personal to me. I was also able to have reviews at each stage.

Daniela is a friendly, helpful hearing specialist. Makes you feel comfortable and relaxed. Offers good advice about the hearing aids and other appliances which can help make living with hearing loss that much easier. Thank you so much.

Daniela, gave a far superior service , to any other hearing test , I have ever had, My hearing is perfect now and i’m not feeling so isolated , in conversations

Daniela was brilliant.Extremely knowledgeable and helpful and very patient explaining the various points of my new hearing aids. Felt completely at ease and now really pleased with my new hearing aids

Just completed my review after receiving hearing aids two weeks ago. Danniela is very competent and immediately answers any questions or concerns. Would recommend highly.

Daniella and all the staff at Boots were awesome from the moment I entered the department. She took time and patiently went through all of my hearing tests and explained clearly what had changed in my hearing and the many options to improve my hearing experiences. Excellent customer service and I would highly recommend to anyone.

Excellent service from Daniela. She took great care in ensuring I got the right hearing aids. The service she provided was very efficient with a follow up appointment after 2 weeks and any time I want to revisit, this can be easily be arranged. Would highly recommend.

Great experience! I had Martyn carrying out my hearing test etc today..and he was so incredibly helpful, professional and also very funny! Such great customer service. Thanks.

I was listened to and the information given was very clear. The lady who carried the test out was very professional, friendly and helpful.

Daniela was very knowledgeable, thorough and helpful. She has recently won an award for her excellence and it is easy to see why. A very good customer experience throughout and we would certainly recommend. Thank you!

Had a problem with my hearing aid. Got an appointment for the following day. Saw Daniela at the allotted time. A quick look and a chat and the problem was solved. Great service. Very professional and courteous. Thank you.

I had to make the long trip to Carlisle.our local Boots didn't have a fully capable audiologistn

I just called in on the off chance that someone could see me regarding a maintenance matter. They very kindly fitted me in and I was seen by Danielle who had done my hearing test and fitting originally. She is friendly, professional and a credit to your company. My life has improved so much and am delighted with the results! Thank you

My mother received first class service from Daniela at Carlisle Boots. Her new hearing aids are 10 times better than her old ones and Daniela was very patient, friendly and thorough in her explanations and assessment.

Really thorough. Good, friendly communication throughout. Listened and explained everything with patience. Seems like plenty ongoing support is available.

Extremely friendly and informative service. Excellent professional approach. Very customer centred.

Friendly and efficient service.

She was 5 star. I’ve felt isolated for a few years now and she has broken the wall down can’t thank her enough .

Had had a great experience at Boots Hearingcare in Carlisle. It started by being invited to have a free hearing test by a lady called Jasmine. I then saw Melissa for a 15 minute check and finally a long hearing test with Daniela. My hearing loss wasn’t huge but when Daniela had me try on some hearing aids I was amazed at how much more defined I could hear speech. She them used the computer to place some background sounds and I found I could clearly hear her asking me questions. The hearing aids and service was brilliant, so I decided to get them. It’s great to know there’s help out there for all levels of hearing loss. Thank you all.

Friendly staff and very knowledgable. The whole process - from booking my first appointment, to having my fitting - was easy and straightforward. Everything was explained to me and I was asked several times if I had any additional questions. The choice of hearing aids was extensive and each level was explained to me before I made my choice.

Daniela was very helpful and explained everything clearly. She's very thorough, and found out what areas my hearing loss is in. I haven't collected the aids yet, so can't comment on them. I wouldn't have gone to Boots if I'd seen their Christmas advert first, though.

Daniela at Boots, Carlisle has been an excellent audiologist from assessment through to fitting and training in new hearing aids - and also helping navigate the somewhat cumbersome finance and on-line side, which, especially the finance, somewhat challenging. But the 5* is for Daniela and experience of new hearing aids.

I’m very pleased with the help I got with my hearing explained everything and I would recommend them

Really knowledgeable, helpful and friendly staff.

Very thorough test. Seemed to go into every detail. Gave you confidence that there was a solution or at least part solution. Very efficient and friendly manner. Daniela was excellent and could not have been more helpful

Appointment was exactly on time. Daniela was very helpful and the testing process felt thorough and professional.

It was good the staff were helpful

Very friendly and prompt service, everything explained clearly. Thank you Daniela.

Information and attention to detail enabled me to choose a pair of hearing aids with confidence.

An excellent service. The testing was very comprehensive, using a number of different tests to establish my hearing condition. The range of available hearing aids was also very good and time was spent discussing the various options. However what made the Boots service so excellent was the professionalism, the outstanding service and the thoroughness of Danielle, who was understanding, positive and highly knowledgeable about her profession. The technology is great, I feel quite bionic now with the app, the mobile phone connectivity and the TV adaptor. I cannot fault Daniella or the service, only my own willingness to accept that I need these things in the first place. I still do not like wearing them, they make me feel old. I will recommend the Boots service to anyone interested.

Daniela who looked after me was outstanding she answered all my questions and set me at ease with her supreme knowledge So much so l placed my order for the top of the range hearing aids to replace my NHS ones What a five star performance from Daniela

Efficient service, helpful and pleasant staff.

Very friendly and professional service. Made to feel at ease and in good hands. Thank you

Audiologist took time to explain every step of the process

Everything was explained very clearly and Danielle was really lovely.

The test was very professional and a full explanation was given concerning what various aids would be suitable giving the advantages of the different models than leaving me to make the final decision

Professional service. Thank you

Staff work well 100%. Went above and beyond to get things sorted 👍

The Lady who delt with my hearing aid fitting delt with it in a very professional manner. Much to our satisfaction . However the whole thing was spoiled as there are no Toilets for the public on the premises ! As many of your customers are in in the older age group I think this can be stress full dispite the assurance of the lady doing the fitting. Anne Anderson.

Daniella was very knowledgeable, thorough and helpful. Although getting through to someone on the phone to change my appointment took about 25 minutes which wasn't great. Otherwise all very good.

Staff took the time to explain everything thoroughly and I felt they had conducted a very thorough assessment of my hearing difficulties. I did not feel pressured into purchasing any specific product.

Hearing test was carried out thoroughly, and everything explained as it should be.

Super efficient service . I waited 18 months and rang endless times to get hearing aids that didn’t work from the NHS I had profound hearing loss in one ear Within 3 weeks of visiting Boots Hearingcare at Carlisle I was fitted with hearing aids that have changed my life . I can now enjoy everyday tasks with confidence,

Very polite helpful staff who helped me through the procedure. Very informative with no hard sell tactics. A pleasant experience all round.

The hearing test lady was very patient, helpfull and understanding

Excellent service for hearing test. Great explanations. Now awaiting hearing aids.

The people were helpful and explained everything to me

My ears had been bothering me for a while so I visited Boots Hearingcare in Carlisle. Martin was extremely helpful and offered me a wax removal appointment. He cleared the wax out of my ears and made me feel at ease during the process. Martin was very polite and professional and provided excellent service, thank you

excellent service from proffessional staff

The specialist Donald Turnbull explained everything to me and treated me as a valued client. The clear way the visit was covered helped me a great deal.