Boots Hearingcare Durham

Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me

John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience

I got this reply from Boots about my last review "Thank you for your feedback. We are sorry to learn of your recent experience with us. We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving. We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you." Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.

very professional, really informative.

Very disappointed as i wanted some new domes for hearing aids. There are different sizes and I'm unsure of the size of mine, so i wanted some advice. So i went to the Boots audiology in Durham and guess what "sorry we don't do domes you have to order them online." Come on this is supposed to be a local audiology shop.

He explained the decline of my hearing after doing test and advised that hearing aids would be required It was explained to me very clearly how the hearing aids work and what my options were.

The experience was good and the audiologist was helpful and explained thing simply and put us at ease

The audiologist was very helpful and patient. He explained thing in simple terms

Thorough and informative.

Easy to get a hearing audiologist was very efficient explain everything I needed to know.

I found John to be very knowledgeable and professional.

Felt very much at ease. Explained things clearly. Wasn't at all pushy.

I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs I am very happy thank you Phil

Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.

Excellent service. Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids Looking forward to getting them fitted next week

Very experienced advice but a bit pricy

Explained everything so I could understand

Very good service, took me through all of the steps required to enable myself to obtain the relevant hearing aids to improve my hearing significantly.

All care was given at all times and respect

Great service but Dearing ear aids !!

My local Audiologist Centre. Very good Service always

The clarity of the information I was given was very good and the patience shown without any pressure to influence my decisions was much appreciated.

Just good service and clear explanations of what was/is required

Very friendly and informative

Results of my hearing test were very clearly explained. My questions were answered clearly also. I was confident that I would be given the best hearing aids for my needs.

made to feel at ease, audiologist was extremely professional but at the same time his personality came through, got a great result with my hearing, vast improvement, would have no problem with recommending him to anyone

totally professional, put me at ease, very friendly

The Audiologist (John) was very helpful and explained everything well, including the options available for my type of hearing loss and life style. Aftercare service is available and follow up appointment has been arranged.

John, my audiologist was excellent?

Excellent service, friendly staff

John is very knowledgable and thorough. He makes the whole process an informative pleasurable experience.

Great attention, quick. Thank you

The gentleman was kind patient and explained everything in great detail, the pros and cons of the hearing aid I have decided on

The audiologist was easy to talk to, and the information he gave me re the hearing aids was useful.

Professional care Friendly service Efficient service