Boots Hearingcare Chester

I had a problem with my hearing aids and was told by the call centre to drop them off at my local Boots hearing care in Chester. The problem was rectified within a couple of hours and I was able to resume wearing them with minimal disruption. Thank you Stuart for your great customer service delivered with sympathy and a smile! This surpassed my expectations.

I was very impressed by the ladies checking my hearing, they were knowledgeable thorough. Everything was explained and I was very pleased about the money back guarantee

Grace was fabulous. Compassionate, knowledgeable and very understanding.

Overall a excellent package which gives the the customer confidence when seeking hearingcare.The audiologist was a true professional.

I was treated with respect and fully informed what the hearing test would involve. My questions were full answered and the type of hearing aid most suitable and why. I was allowed to walk around the store with a sample pair to see if I could cope with the changes in hearing and intonation. The change was amazing and I felt fully connected with my surroundings. I look forward to collecting my own pair in a couple of days.

Thorough assessment and advice. The hearing aids arrived in the shortest possible time.

We found Stuart to be a very experienced man who explained everything very clearly.

I could have been more satisfied with the care I received during my hearing appointment. Grace explain every point through the appointment and her knowledge gave me the confidence I was in safe hands

Really pleasant experience at a time of what could be mild trauma, surrendering to hearing aids after years of struggling to hear properly. Very friendly professional member of staff who would put anyone at ease. Highly recommended.

Grace made me feel at ease and explained everything in detail, very professional and friendly.

Grace Ormerod was fantastic put my wife at ease and really helped her to accept her hearing loss

Very knowledgeable staff. I felt really reassured that I was getting the best care.

Professional, informative, caring and friendly.

Assistant was so helpful and clearly talked through all the options.

Very friendly and efficient service

The whole experience from start to finish was excellent. Grace the audiologist who I saw was very professional, understanding, polite and explained everything clearly about the situation with my hearing. The tests I have had were well executed, however I did struggle with the American lady on the tape, I thought it would have been more appropriate to have an English accent. I now await my hearing aids.

Totally recommend Boots hearing service. No pressure explained the benefits of all the hearing aids from internally in the ear (hidden) which i chose and the normal over the ear. My audiologist Jonathan in Chester branch was great hope to have my hearing aid in the next few weeks !!!

I made an appointment that suited me & got a letter to say Boots can improve my times never heard from them rang them up and they booked me in for 21/9 at 10 they now emailed me and cancelled so obvously someone with money wants aids now been offered next Friday 5:30 which means I have to walk home 3 miles because my bus stops running at 5:45 - what rubbish Boots are

Very professional and friendly. Gave me all the information I needed to make my choice.

Good friendly service

Jonathan’s care and explanation fitting me and my husband’s hearing aids. He was precise and kept us informed about the process at all times.

My appointment was on time. Jonathan explained everything clearly, the benefits and capabilities of my new Phonak hearing aids. Any questions I put forward were answered professionally, with great understanding of the product. I feel if I had any problems with my hearing aids, advice would be readily available.

My experience of having hearing aids fitted was made very easy by Amy, who was so friendly and pleasant from the start and led me through all the steps in a very competent way. Very impressed.

Amy made this a simple and pleasant experience for my 92 year old mum who had never had her hearing tested before. She was patient and understanding, listened to mum’s needs and used her knowledge and experience to guide us to make the right choice.

I was given the greatest help at the boots shop. I am enjoying wearing the hearing aids. My only complaint is that the letter to explain about your appointment arrived two days after the appointment not very helpful

I was encouraged to ask questions, all of which were answered in full. There was no sense of rush.

Big shout out to Sharon Edwards on the Liz Earl counter at Boots Cheshire oaks.. I went in today to look for a new moisturiser Sharon was so helpful and full of knowledge about the products I had a mini facial and made some purchases.. another lady from estee Lauder by the name of Carol came over to admire my skin the whole experience was first class. Thank you ladies for a great experience and I look forward to returning

Brilliant from start to finish

Grace was very efficient and couldn't have been more pleasant, when you are having something done that is new to you it helps to have someone who knows what they are doing and can put you at ease.

For anyone who is having problems with their hearing, worried, or feeling anxious I would highly recommend Amy at Boots hearing. What an absolute breath of fresh air this young lady is. Professional, knowledgeable, caring. Treated my mother like a person and not a number. She explained everything in detail. We have never left an appointment forgetting to ask a question, or feeling concerned. Nothing is too much trouble for Amy. So lovely to have a professional who is so invested in the absolute care of the individual.

A very helpful experience considering I was very reluctant to get hearing aids. Grace was patient and at no time did I feel under pressure to go ahead. I would recommend Boots Hearing Care at Chester

Jonathan was expert, intelligent and engaging. My appointment took a little less time than anticipated but he had time to discuss every aspect of the testing and sales process in detail.

Excellent, professional and supportive session. Was concerned about my hearing but Grace made this a positive and transformative experience. Having assessed my hearing capabilities and tried on the hearing aids and then encouraged to go for a short walk to experience the difference and to assess the impact. I then was talked the choices available and look forward to getting them fitted shortly.

Jonathan was very thorough, kind and took time to answer my questions

Both Amy and Grace were professional and friendly. Hearing aids have made a big difference. Kp

I understood the Test Results, which showed Age-related High-Frequency Deafness, but am not sure that everyone would.

The hearing aid dept is a showcase to all

Excellent service with knowledgeable staff. No pressure to buy, offered the chance to leave the store and try out out aids. Couldn't be more helpful. Cheers Amy and enjoy your holiday

The whole experience at Boots Hearing Care was of a very high standard. From initial assessment, to ear wax removal and then the full assessment and fitting of hearing aids. Staff were thoughtful, knowledgeable and considerate throughout the entire process. Staff listened to my concerns addressing them thoroughly. I felt under no pressure to make a purchase, I was just given the relevant information about the products and pricing . Would highly recommend.

Audiologists wonderful, but distribution wanting! Orders requested correctly , but wrong colour of aids delivered, and then replacements not delivered when expect resulting in a couple of weeks delay and changes in appointments.Was offered use- temporarily - of wrong coloured aids but I declined. Seems a minor problem but considering the cost I expected more efficiency.

Well looked after. Treated as a person. Only sold me which was best for my condition, NOT pushed into dear models which I liked. Thank you

Very professional and helpful . The lady that dealt with my purchase explained everything fully all the way through the appointments. She was also very patient with all my questions regarding type of model and cost involved. Would definitely recommend.

The Audiologist's examination was excellent. Lisa Dean was thorough and answered all my questions clearly.

Very thorough and helpful fitting

Grace at Chester was Excellent !!

Once they knew exactly what I wanted they knew what they had to do and they did. Brilliant!

Excellent experience from the moment I arrived, everything was explained to me in great detail, the tests carried out were very well done and then the options available to me were given to me in great detail, then the choice was mine, no pressure applied, choose what you feel comfortable with. Would highly recommitment Boots Hearing in Chester.

I have been to Cheshire oaks boots to get my hearing aids by Chris but I was disappointed . I’d phone with a problem and I could not get an appointment. So phoned boots hearing care who got me appointment in Chester with grace who has been extremely good to me and helped me out to get what needed I would give her high credit she knows her clients come first thanks

Very helpful .very informative .very pleasant

My wife and I attended the hearing test which was for my wife who is profoundly deaf to explore what options Boots Hearing could offer us. The young lady, Grace, who looked after my wife could not have been more helpful, Grace was also very knowledgeable and patiently took us through the various options, answering our questions and explaining everything, but with no pressure to buy. We are both very happy with the quality of customer care we received.