Boots Hearingcare Cardiff

Fred was very helpful and understanding

After service is terrible, 3 appointments cancelled, I asked for a refund after my cros aids stopped working, they sorted it out, but the manager decided to order me new cros aids, I went to the appointment waited an hour for no one to show, they tried getting someone else but they was nobody available, I walked out and I will be ringing head office to sort this out, nearly £3k, they quick in enough in taking your money but not quick enough to help you, once they got your money they don't want to know

Ben was so informative and knowledgeable, also made the experience pleasurable. Aids SFSG 😁😁😁

The service from Ben and the team in Cardiff is second to none.

Everything was great. My only problem was the 4 visits needed in one week which is a bus journey from Pontypridd to Cardiff. This I found a little excessive. 1 visit to test my hearing. 2nd visit to have the hearing aids matched to my needs. 3rd visit to get my hearing aids and. 4th visit to pick them up the following day while they waited for the finance contract to be passed. Not what was expected as it’s all done on line and usually instant. Having said this, I am very happy with them now although this is my 1st day. But so much better than my NHS one

Ben was really Helpful

Excellent communication skills from Bala. Options discussed and hearing aids ordered.

I have had 2 other hearing tests, Boots was by far the most intense test I've ever had

Everything was talked thro thoug

The service was great. The assistant explained everything. Will recommend the services to others.

Very pleasant, patient and helpful audiologist

Very happy with my appointment with Ben. Very professional and explained in detail about the hearing test process. Returning on the 14th December to collect my new hearing aids. I will be recommending yourselves as my experience was 100%

Everything was explained in a very calm manner and I feel more comfortable about wearing a hearing aid in both ear.

Good service

Very professional and pleasant Audiologist. Everything was explained well and clearly. He gave unrushed time. 5 Star Service.

Ben listened. Overcame my objections and sold me the benefits of upgrading my current aids.

My appointment with Ben today was 5 stars. Nothing is any bother to him.

I was not kept waiting. My audiologist Kelly. Was very friendly and explained everything very well . She was obviously familiar with the tests and handled them very competently. I felt there was no pressure to buy, but she made me trust her. She answered all my questions. I hope I will not have to use my 90 day guarantee

Impressed with assessment process and happy with the explanation of the capabilities of the various aids

With the help of Ben. I was relaxed and in control of my pre order of new hearing aids Great advise was given and I felt assured and comfortable with my purchase I return in 7days for fitting of my new hearing aids Thankyou Ben

I found the Audiologist very helpful, knowledgeable and friendly

A relaxed and informative session, questions answered clearly, and a prompt follow-up arranged.

The whole process throughout was excellent From the outset the service was spot on and we dealt with Balal who we could not recommend more highly

Really helpful audiologist, Bilai was brilliant. I couldn’t be more impressed.

The professionalism & friendliness of the staff made me feel at ease. Everything fully explained & happy to answer any questions. A choice was given & each explained.

The audiologist was very kind and patient with me and explained everything clearly. He also made sure that I understood everything about my new hearing aids. It was a very positive experience .

The whole experience was amazing, the young man who dealt with me was so kind and caring. He made me feel at ease. Great service, I am chuffed to beans

Outstanding service Would recommend to anyone going for new earring aids

The whole experience with Ben Snowdon and Kelly at the Boots store, Queen Street Cardiff was totally pleasurable due to Ben and Kelly’s expertise and friendliness. I cannot recommend them highly enough!

I went to Boots for a hearing test as a precaution and I found that after the test I did in fact have some hearing loss so I booked a follow up appointment for a longer more thorough test. It was discovered that I did need hearing aids. The whole experience from start to finish was professional and Naomi the audiologist was so friendly and helpful, explaining everything as we went along, Naomi even helped me choose the heating aids even down the the colour I could have. I was never under any obligation or pressure to purchase my hearing aids from Boots. Highly recommended.

First class service all round. Ben was very professional, polite and caring to my needs. Not pushy to purchase new hearing aids. Explained every thing in great and understanding detail, a very enjoyable experience appointment. Thoroughly recommend Boots hearing care.

Excellent professional advice.

Good friendly and excellent customer service Jesse was very helpful and professional.

My audiologist Jess was great. As well as obviously being very knowledgeable, she also made sure that I was comfortable and that I understood everything. The range of hearing aids available was such that she had to be very patient answering my questions and waiting for me to decide.

Extremely friendly, professional and personal care, which provided a lot of reassurance. I shall certainly be recommending. Thank you so much!

Prompt and professional service

Everything was done to make me feel comfortable, things were explained well and I did not feel at all pressured into making a decision.

Lots of expertise. Friendly people. Easy to make and rearrange appointments.

The service I received was friendly and professional and the process of testing and the options available to me were well explained. The experience was a pleasant one that would recommend to friends.

Absolutely first class service 👏 thank you Ben.

Jessica was an excellent audiologist who made me fell at ease. She listen to all my issues professionally and recommended what was best for me.

Very good experience. Looking forward to my new aids

Nicola was most patient and extremely knowledgeable and put me at ease. She also explained all the products and what would be most suitable for me

Really good , recommended

Ben the audiologist was very informative and I did not feel pressurized to purchase hearing aids The test was done in private and I found it useful that I was encouraged to bring someone with me to my appointment It was good to be able to test the hearing aids to experience the difference they would make to my everyday life All in all a very positive experience I would highly recommend to anyo e experiencing hearing difficulty.

Great service,knowledgeable audiologist, explained everything clearly and went to great lengths to complete the necessary details, moulds etc.on first appointment, so that hearing aids can be made,no waiting for a second appointment.

Ben was extremely thorough throughout my hearing tests. He explained the highs and lows regarding having hearing problems. And advised me correctly with my hearing problems. I have taken bens advice and hopefully this will help myself going forward. Gareth cooper

Ben the audiologist has an exceptional manner and professionalism, he explained exactly what would happen during every step of the hearing consultation and fully explained the hearing aid types and options best suited to my level of hearing and lifestyle. I have tried other audiologists and none compare to Ben and Boots Hearingcare.

Ben was excellent! Personable and informative.

Great customer service. A very thorough hearing assessment carried out by a very knowledgeable Audiologist who too the time to explain everything in great detail. Good range and quality of products. Great attention to detail in every aspect.