Boots Hearingcare Ely

Marion and Christi where wonderful. Very knowledgeable with my faulty hearing aid and had it fixed within minutes

1st Class service and helped alot

The hearing test was very thorough. The audiologist was very reassuring. She listened carefully to everything I could tell her about my hearing problems. She was patient, kind and friendly and she gave all information clearly. I was able to leave wearing my new hearing aids with confidence and with the assurance of support and after-care.

Friendly, helpful service, with a genuine concern to get things absolutely right.

Friendly and knowledgeable audiologist. Very professional, understanding and patient.

Shame to see the other reviews on this place, as I personally had a great experience. I had some concerns about my hearing so I attended a free hearing test, and the staff were very friendly and explained everything. Thank you Boots!

Marion was very helpful, explaining everything as the tests went on. Was disappointed as the Boots hearing shop didn’t have a customers toilet to use, as a person with a stomach disorder this wasn’t very helpful, had to leave the shop and find a public toilet!

Everything went very smoothly, the appointment was on time and everything was explained to me and nothing was rushed.

Helpful and friendly audiologist. Able to provide me with hearing aids that same day. Helped me to adjust to sounds in street by taking me for walk and into coffee shop. Able to offer further appointments for fine-tuning hearing aid and advice.

Very efficient help given

Very thorough and revealing tests were very well explained by the audiologist. She then went through the options and sorted me a pair of hearing aids, which have been a delight to use so far.

Very helpful. Explained everything..

Marion was super friendly, engaging and knowledgeable. Took time to explain everything, do a very through hearing assessment in multiple ways, was clear and honest on hearing position and did options. Explored pricing choices and created personalised solutions. Consequently I have very high assurance that doing the right thigh, with tight product and appropriate price point - and a future strong and supportive advice relationship. 5/5 but 10/10 really. Excellent customer-centric service. Impressive!!

Explained the procedure in detail.answered my questions very clearly.I came away with two aids very impressed.

Mariam was absolutely excellent

The young lady was so kind and understanding and patient as Michael has Dementia.

Very professional customer focused staff, excellent.

See you on Wednesday hopefully they are as good as you explained them look forward to seeing you

Very comprehensive audiology tests. Phonak ear pieces are technical marvels and definitely do the job (though pretty expensive). They are configurable to your hearing needs and can be adjusted in the future if things change.

My hearing care consultant is excellent. She has been extremely patient and very helpful regarding the set up of my hearing aids. Nothing is too much trouble and she goes to great lengths to make my hearing aids work for me.

Very good & professional

Good all round so far. Thanks

Great experience. Best thing was that Marion is willing to help me get my hearing aids tweaked any time. She’s extremely helpful.

normally I love boots, but this was simply very poor, went to get ear checked out and there solution was to pull up google images and look for it there, I could do that from home! next and last time I went I got my glasses yes helpful sorting out space for me in my wheelchair, but found the glasses were worse than my old, and when selected my glasses 2 pairs, was contacted to say sorry cannot do the one I selected so had to rush to pick alternatives and found they were very poor. I will not ever be going again unless there is absolutely no other option. if you are in a wheelchair the place is mostly accessible the main section of the shop is spacious and easy to manoeuvre about in, the actual examination rooms are quite cramped and expect to have things moved about and asked to squeeze in to small spaces.

Excellent service, attention to detail, catering for my individual needs

The lady was very helpful and very good and knowledgeable. I feel that I could go back to her at any time if I have a problem with my hearing aids. After past experience, this is very reassuring to me. I haven’t received my aids yet but I hope they will be life-changing for me.

Very helpful staff, explained everything well

Very relaxed and professional

When I had a problem with one of the hearing aids it was very quickly sorted out by Marion. The whole experience was carried out with care and proffessionalism Would reccomend

Audiologist very helpful and through in the hearing tests, explaining things as progressing the tests, quite a number of things to take on board which will all become clear as time passes, but told any problems make contact

I’m sorry I haven’t the time

Not impressed by the Ely branch. Never enough staff, not helpful when you are in there - it's like you are an inconvenience to their day and now cancelled an appointment without even telling us. What a waste of time and petrol that was. offered a replacement 15 minute appointment for a 1hour checkup!!!

The audiologist gave a very good and comprehensive assessment and was very pleasant to dial with, The hearing aids are excellent and I'm told by other experts that the proce is very reasonable.

I’m so sorry to say Boots hearing aids , performance does not match the price !!! So disappointing! They are extortionately overpriced . They cost £3000. I recently lost one , probably due to mask wearing and spectacles . The charge for one replacement was £2000. I have now seen an NHS audiologist and their aids are a huge improvement.. costing zero !!!! I also found the charger was very Heath Robinson and flashed green lights. . It was impossible to charge in the bedroom! Very inconvenient .. I’m so sorry to have to say this .. especially having emailed my problems which fell onto ‘Deaf ears ‘. No response .