How to complain about our services
At Boots Hearingcare, we always aim to provide the very best service and products. However, if something isn’t right, we want to hear from you so we can put it right as quickly as possible.
Phone: 0345 270 1600
Email: info@bootshearingcare.co.uk
Address: 21 Trinity Square, Llandudno, United Kingdom, LL30 2RH
If your complaint relates to your finance agreement
If your concern is about the finance linked to your purchase, please let us know. We’ll forward your complaint directly to Novuna (previously Hitachi Capital), your credit provider.
Novuna will:
• Acknowledge your complaint,
• Carry out a full investigation
• Aim to respond within eight weeks
If you’re not satisfied with Novuna’s response
If you’re unhappy with the outcome, you may be able to escalate your complaint to the Financial Ombudsman Service (FOS). You must contact them within six months of receiving Novuna’s final response.
Contacting the Financial Ombudsman Service
You can reach the Financial Ombudsman Service through the following methods:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
For more information, visit the Financial Ombudsman Service website.