How to complain about our services
If you are unhappy with any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows.
Phone: 0345 270 1600
Email: info@bootshearingcare.co.uk
Address: 21 Trinity Square, Llandudno, United Kingdom, LL30 2RH
If your complaint relates to your finance agreement
If your concern involves the finance linked to your purchase, please inform us. We will promptly forward your complaint to Novuna (previously Hitachi Capital), your credit provider. Novuna will acknowledge your complaint and conduct a thorough investigation, aiming to respond within eight weeks.
What to do if you can't reach an agreement
If you remain dissatisfied with Novuna’s response regarding the finance agreement, you may have the option to escalate the matter to the Financial Ombudsman Service. You must contact them within six months of receiving Novuna’s final response.
Contacting the Financial Ombudsman Service
You can reach the Financial Ombudsman Service through the following methods:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
For more information, visit the Financial Ombudsman Service website.