Boots Hearingcare customers

With lockdown restrictions evolving nationally, we wanted to reassure you that we’ll be remaining open across the UK as a provider of essential healthcare and following government guidance to keep you safe. So if you need your hearing aid cleaned or fixed, your hearing reassessed or an upgrade to a newer model, we're here to help.

Manage your hearingcare account online

View, book and amend Hearingcare appointments
View and update your personal information
Update your marketing permissions so you don't miss out on our offers
Re-order any accessories in a few simple clicks

How to register or log in

If you have purchased hearing aid accessories through our online shop then you don't need to register you can log in now.

Log In 
If you haven't set up an online account then its quick and easy to do. If you know your customer reference number please include this as part of the registration.


Remote fitting now available

During this period of lockdown, hearing well and being able to communicate effectively and comfortably is more important than ever. So we've reintroduced our remote fitting service so you can order any Phonak hearing aid over the phone - we’ll calibrate the hearing aids to match your audiogram then post them out to you.


Order your Phonak hearing aid over the phone. Pay up front or spread the cost with a monthly payment plan.


Your pre-programmed hearing aid will delivered to your door. We’ll be on hand to support you when your hearing aids arrive.


Enjoy hearing the things you love again. Not in love with your hearing aids? You have our 60 money back guarantee.

Looking for an upgrade?



Phonak Virto M Titanium

invisible hearing aidThese custom-made hearing aids fit directly into your ear canal, making them very discrete. With fully automatic technology, so there is no need to manually adjust hearing aids.

Our Newest

Phonak Paradise

Phonak Marvel Our newest hearing aid that delivers an unrivaled hearing experience. Packed with technology to connect you to your smartphone and have control like never before. There's nothing like the sound of Paradise. 


AudioNova DX

AudioNova hearing aidsOur newest range from AudioNova bridges the gap between price and the latest technology. Bluetooth and Rechargeable options across the range.

Useful information

How to look after your hearing aids

Your hearing aids might be small and discreet, but they contain really powerful technology. And while they’re pretty sturdy, it’s important to take care of them to make sure this technology works at its best.

A few simple things you should do:

  • Read our guide on keeping your Hearing Aids secure whilst wearing a face mask wearing a face mask.
  • Put your hearing aid on a soft cloth when you’re cleaning it or changing the battery. This can help stop it being damaged if you knock or drop it by mistake. Plain-coloured cloth will make it easier to see small parts.
  • While hearing aids are water-resistant, they’re not usually waterproof. So don’t wear them when you’re swimming, showering, or in a sauna.
  • Before you put your hearing aids in, make sure your ears are dry.
  • Remove your hearing aids before an X-ray, MRI, or CT scan. 
  • Try not to get cosmetics like make-up or hairspray into your hearing aids. If you use products like this, it’s a good idea to put your hearing aids in after you’ve finished getting ready
Drying and storing your hearing aid
Once you’ve cleaned your hearing aids, make sure you dry all the parts before you put them back together. Trapped moisture inside your hearing aids can damage them, and could even stop them working. If your hearing aid does get wet, never dry it using a device like a hairdryer, heater or microwave – high heat like this can soften and distort the plastic parts and damage the technology inside.

To dry your hearing aids properly you should use a drying box or drying pouch. These are available from our online shop. We recommend that you store your hearing aids in a drying box at night. These dry your hearing aids electronically and use a UV light to ensure they’re completely clean. When you use a drying box, leave the battery compartment of each hearing aid open and take the batteries out.
You can also dry your hearing aids with a drying pouch or drying cup. These use silica gel to absorb the moisture, and they’re also available from our online shop.

Because hearing aids are sensitive to moisture, radiation and heat, you should store them in a clean, dry place. Try not to leave them in the kitchen or the bathroom, or near a source of heat. Leaving them in a specific place, out of the reach of children and pets, will keep them safe and make them easier to find when you need them.
How to clean your hearing aids
It is important to try and clean your hearing aids every day. Luckily, it is quick and easy to do. Whether you have a behind-the-ear hearing aid or one that sit inside the ear, here are some tips on the best way to keep them clean:

In-the-ear (ITE) hearing aids
Wipe your ITE hearing aid using a soft, dry cloth or special moist cleaning wipe. These are available from our online shop. Make sure no liquid gets into the microphone or other openings.

ITE hearing aids have a filter system to make sure that no wax gets inside. This filter system should be changed regularly – your Hearing Aid Audiologist will show you how when your hearing aids are fitted, or you can refer to your instruction manual. You can also remove wax with a small, soft brush – these usually come with your hearing aid or you can purchase them from our shop here.

Behind-the-ear (BTE) hearing aids
The external parts of a BTE hearing aid should be wiped every day with a dry cloth. Your tubing should be changed every 6 months or as instructed by your audiologist. Your hearing aid audiologist will go through this process with you, or you can check the instruction manual that comes with your hearing aids.

Extra tips for cleaning your hearing aids:

  • It’s a good idea to check your hearing aid every day for visible marks and wipe them off carefully using a soft, dry or a specialised wipe
  • Don’t use alcohol or other strong cleaning agents or solvents on your hearing aids, as you might damage them – you can buy special hearing aid cleaner from our online shop
  • Don’t use pointed objects like scissors or needles to clean your hearing aids – specially designed cleaning brushes are best
  • Make sure your hands are clean and dry when you clean your hearing aids
Replacing standard and rechargeable batteries
Hearing aids use either standard or rechargeable batteries. It’s important to only use specially designed hearing aid batteries in your hearing aids.

How long the battery lasts depends on a few different things like the hearing aid itself, how long you wear it, and the type of battery the hearing aid uses. Most batteries need changing at least every 5 - 10 days on average. It’s useful to stock up on batteries in bulk so that you always have some spare, just in case – and make sure you bring them with you when you go on holiday! Batteries should be stored in a cool, dry place. Did you know that we sell batteries, both single packs and in bulk, at a great price? You can buy them from our online shop.

Some hearing aids are rechargeable, and so they use rechargeable, rather than disposable, batteries. Rechargeable hearing aids come with their own charger, and your Hearing Aid Audiologist will be able to tell you how long you need to charge them for, and how long you can expect a charge to last.

Read more about hearing aid batteries and rechargeable hearing aids