If you were due to collect repaired hearing aids
after repair and have an appointment arranged, unless we contact you the appointment will go ahead. If you woud prefer not to come in please contact Customer Engagement Centre
If you have recently returned your hearing aids to store to be sent away for repair
, if they haven’t already been sent to the manufacturer, they will be returned to you for safe keeping. Information on contacting our Customer Care Team to discuss next steps will be included with your hearing aids.
Our Customer Care Team are all working from home and look forward to assisting you as best as they can at this challenging time.
If you have Phonak, Starkey, AudioNova or Widex hearing aids which have already been sent for repair
, these will be posted back to you as soon as the repair has been completed.
If you have any hearing aids in your possession which need a repair
please contact our Customer Care Team on 0345 270 1591. We will try to guide you through the repair, alternatively we will share details of where to send your hearing aids.