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Coronavirus (COVID-19) service updates

Coronavirus (COVID-19) service updates

Last Updated: 05:00PM | 15/06/2020

If you need us, we are here for you.

Following Government advice, we've opened our stores offering hearing care by appointment only and are spread across the UK.

Find out more


If you've previously had a routine hearingcare appointment booked, this has been cancelled and we will be in touch when the time is right to get you booked back in to see us.

Need batteries?

You can still order your hearing aid batteries and accessories online through our shop. We are receiving an increased level of orders, so please allow up to 10 working days for delivery.

Shop now

Frequently asked questions

NEW
I sent my hearing aids off for repair, what will happen to them?
If you were due to collect repaired hearing aids, these will be returned to you. There is no need to go into store to collect.

If you have recently returned your hearing aids to store to be sent away for repair, if they haven’t already been sent to the manufacturer, they will be returned to you for safe keeping. Information on contacting our Customer Care Team to discuss next steps will be included with your hearing aids.

Our Customer Care Team are all working from home and look forward to assisting you as best as they can at this challenging time.

If you have Phonak, Starkey, AudioNova or Widex hearing aids which have already been sent for repair, these will be posted back to you as soon as the repair has been completed.

If you have any hearing aids in your possession which need a repair please contact our Customer Care Team on 0345 270 1591. We will try to guide you through the repair, alternatively we will share details of where to send your hearing aids.
Will I still receive my orders from the Boots Hearingcare shop?
All orders from the Boots Hearingcare shop will be to despatched as normal. Please allow up to 10 working days for delivery.
Has my appointment been cancelled?
Many Hearingcare clinics are open across the country so we can assist customers who need our help now, but to protect the health and well-being of customers and colleagues non-essential routine appointments have been cancelled and we will be in touch when the time is right to get you booked back in to see us.

If you are unsure or need our help please call customer services on 0345 270 1600*.
I am not due a hearing test yet, but would like to book for the future, is that possible?

We have opened a number of stores across the UK for essential services. 

Find out more

I recently purchased an aid, where can I get help?
If you're experiencing difficulties, you can contact our customer care team on 0345 270 1600* for the cost of a local call – see our opening times

*Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details
NEW
Can I check or test my hearing online?
Yes, we have an online hearing test that assesses your ability to hear at different frequencies. You'll get instant feedback and be offered to have the results email to you. 

You can use it to verify any hearing loss or hearing-related issue. The test is for indicative purposes and isn't to replace a properly thorough examination by a professional hearing specialist.

Start the test 
How old do you have to be for a hearing test?
We only offer hearing tests for adults aged 18 and over. All our hearing tests and appointments are completely free. Whilst we have closed our stores for new appointments, you can take our online hearing test. You’ll get instant feedback on your ability to hear different frequencies.
Can I have a hearing test at home?
Unfortunately we don’t offer a home service. Whilst we have closed our stores for new appointments, you can still take our online hearing test. You’ll get instant feedback on your ability to hear different frequencies.

Batteries & Accessories

Find out more on which batteries to buy or what accessories you can purchase online

Read more

 

Ear health conditions

Learn more about ear conditions and how they can affect hearing health:

See all articles

 

How do I maintain my hearing aid?

How to clean your BTE or RIC hearing aid

How to change your BTE or RIC Battery

How to clean your ITE hearing aid

How to change your ITE battery

How to change the CeruShield wax filter

How to change the dome on a Audèo M hearing aid

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