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Terms & conditions

Shop terms and conditions

Shop Terms and Conditions

Zero rate VAT

General terms and conditions - Updated 1st of May 2024

Boots Hearingcare shop terms and conditions

Zero rate VAT terms and conditions

Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0345 270 1600

Email: info@bootshearingcare.co.uk

Address: 21 Trinity Square, Llandudno, United Kingdom, LL30 2RH

We will make every effort to resolve your issue or complaint to your satisfaction. However, if after our best efforts you feel that your complaint has not been fully resolved, you have the right to pursue your concerns with any independent bodies.

All of our Hearing Aid Audiologists are regulated by the Health Care Professions Council (HCPC) whose role it is to protect the health and wellbeing of those using or needing the services of registrants. The HCPC will investigate any complaints submitted to them; it ensures that the organisation fulfils its functions under the Health Professions Order 2001. If you would like further information regarding this, please go to the HCPC website at www.hcpc-uk.org or write to them at the address below.

Director of Fitness to Practice Health Care Professions Council,

Park House,

184 Kennington Park Road,

London

SE11 4BU

Tel: 0845 300 6184 or 0207 820 9684

Other useful contacts: www.citizensadvice.org.uk

Action on Hearing Loss Information Line:

Telephone 0808 808 0123

Textphone 0808 808 9000

Email informationline@hearingloss.org.uk

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9 123

E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service

website: www.financial-ombudsman.org.uk

TERMS & CONDITIONS (Boots Hearingcare Mobile Journey) - Last updated: 08/10/2024

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