Our aftercare programme

When you purchase a hearing aid from Boots, it comes complete with a lifetime of aftercare. Our programme is specially designed to help you get the most out of your hearing aid and consists of:

It can take time to get used to a new hearing aid. Follow up appointments are used to discuss your first experiences and make sure your hearing aid is supporting your hearing the best it can. We may make individual fine tuning adjustments to improve the performance of your hearing aid and to ensure you are getting the most effective and comfortable hearing experience from your hearing aid.

A six monthly appointment typically takes less than half an hour but is an important part of your aftercare programme. We give your ears a health check and make sure your hearing aid is in full working order. Where necessary, we'll give it a clean and make any fine adjustments.

Just as your eyesight gradually changes over time, so does your hearing. We recommend a full reassessment at your local Boots Hearingcare centre every 18 months to 2 years. At this appointment we carry out a full hearing test and a detailed examination of your ears. We also check whether your hearing aid needs adjusting or reprogramming to make sure it is supporting your new hearing levels effectively. Usually these appointments will take between 30 minutes and an hour.

If in-between our standard aftercare appointments you have a problem or need advice, we’re there when you need us with our service appointments; available for you to arrange at any stage in your hearing care journey.

You can book a free appointment at Boots Hearingcare online or call us on 0845 270 1600.


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At Boots we want to protect our customers and keep their data as safe as possible.

We will collect and use the personal information you share for the purposes of auditing, training, assessing and delivery of health care in accordance with the requirements of our regulatory bodies. To provide you with the best experience, your data may be shared with all relevant Boots services such as Boots Pharmacy and with companies that provide services on behalf of Boots. You can be assured that we will never sell your personal data, and keeping it safe is our top priority.

We may also use your data for ways to improve our services. These are in our interests but we believe they benefit our customers. These ways can include things like creating customer profiles to tell you about certain products and offers which we think will interest you, based on how you use Boots services. Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law.

To find out more about who we may share your data with, how Boots process your data and how to amend or remove your data please see our privacy policy

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