Life with a hearing aid FAQs

 

1. What does my hearing aid guarantee cover?

At Boots Hearingcare all our hearing aids come with a 2 or 5 year guarantee which covers your hearing aid(s) for malfunction, breakdown or faulty workmanship during that time. It is also important that you choose a hearing aid audiologist from Boots to deal with your hearing aid as unauthorised repairs will invalidate the guarantee.

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2. Should I insure my hearing aid?

Your hearing aid is a valuable item so we would recommend adding them to your home contents insurance (easy to do with most insurers) if possible; giving you cover in case of loss or damage.

If you do insure your hearing aids, please remember to insure them for the full value and not the price that might include any discount or offer (you'll find this on your invoice). This will make sure that in the event of a claim, you'll have enough insurance to cover your hearing aid if the same offer or discount no longer applies.

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3. How long do hearing aid batteries last?

The life of a hearing aid battery depends on a number of things including its size, the power of the hearing aid, the features that you use and of course, how long you wear your hearing aid. On average, a standard hearing aid battery will last between one to two weeks. Your hearing aid audiologist will be able to give you more detailed information about expected battery life for your specific hearing aid at your fitting or follow up appointments.

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4. Can I sleep in my hearing aids?

Most people choose not to sleep in their hearing aids, mostly for reasons of comfort or fear that the hearing aid may become dislodged in the night. We also recommend storing hearing aids in a dry and store unit overnight as this will remove moisture in the hearing aid and its circuitry, helping it to perform better for longer.

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5. Can I wear my hearing aids on a plane?

It’s fine to wear your hearing aids on an aeroplane, although it's advisable to remove them during take-off and landing as the change in pressure may cause some discomfort. It’s also advisable, when going through security checks at the airport, to let staff know that you wear a hearing aid in case their sensitive scanning equipment picks them up.

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At Boots we want to protect our customers and keep their data as safe as possible.

We will collect and use the personal information you share for the purposes of auditing, training, assessing and delivery of health care in accordance with the requirements of our regulatory bodies. To provide you with the best experience, your data may be shared with all relevant Boots services such as Boots Pharmacy and with companies that provide services on behalf of Boots. You can be assured that we will never sell your personal data, and keeping it safe is our top priority.

We may also use your data for ways to improve our services. These are in our interests but we believe they benefit our customers. These ways can include things like creating customer profiles to tell you about certain products and offers which we think will interest you, based on how you use Boots services. Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law.

To find out more about who we may share your data with, how Boots process your data and how to amend or remove your data please see our privacy policy

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