We are looking for an In-store Contact Centre Agent in Winchester.
Boots Hearingcare, is one of the UK’s leading hearing care providers and we pride ourselves on a reputation for excellent service, clinical standards and great value for money. Our customer centric approach gives us the opportunity to offer leading innovation and technology through one of the UK’s most trusted brands.
Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds.
As an In-Store Contact Centre Agent, your role will entail:
- Meeting and greeting customers who arrive in store for appointments
- Answering incoming calls from customers in a highly professional, friendly manner
- Conducting daily targeted and prioritised outbound calls to make appointments
- Working with coordinators on which stores to reschedule appointments
- Accurately entering new client details and updating client records
- Maximising the selling / upselling of sundry items
To be successful, you should:
- Put care for your customers and colleagues at the forefront of everything you do by providing exceptional customer service and taking accountability for yourself and the store you work in
- Communicate brilliantly by providing best in class customer service in person, by phone and by email
- Demonstrate a genuine desire to be part of the best team and support those around you to achieve the same goal
- Be capable of balancing care for your customers with achieving your role KPI’s. A background in working to targets or achieving goals at work is necessary
- Be able to build empathy with customers having possible communication difficulties
- Possess commercial awareness combined with motivation to succeed
- Ability to be discreet and show the utmost respect for the privacy of customers
- Self-motivation with ability to work under supervision, as part of a team and on own initiative
- IT literacy, with good working knowledge of Microsoft Office, particularly Word and Excel and the ability to learn and adapt to various systems.
- An enthusiastic, hardworking and focused attitude
- Be able to stay away from home for 1 week during your training period. (accommodation and basic expenses paid).
We offer a comprehensive benefits package because we care about our colleagues and aim to build the best teams.
- Competitive Salary
- Access to the our Support Colleague Bonus Scheme (up to 18% of salary)
- Boots discount card (after 6 months probationary period)
- Discounted flu vaccine at Boots Pharmacies
- Pension Scheme
- Permanent Health Insurance
- Life assurance cover
- Annual leave entitlement starting at 21 days rising with length of service increments to a maximum of 30 days plus bank holidays
If successful in being offered a role:
- You will be subject to a satisfactory Standard DBS Check due to the nature of the business
- You must be available to attend an induction period in our support office in Llandudno, North Wales for a maximum of 1 week in May 2021
All applications to be submitted online by 15/04/2021 with your CV. Strictly no agency calls or agency CV submissions please.