0345 270 1600

Key Information

Location: Dudley - Merry Hill
Contract Type: Permanent
Full time / Part time: Full Time
Apply by: 30/09/2019

  Apply for the role

 Customer Service / Hearing Care Advisor
 
As one of the UK’s leading hearing care providers we pride ourselves on a reputation for excellent service and great value for money which has resulted in continued growth. If you want to work for a leading brand and make a genuine difference to people’s lives, this could be the role for you. The chance to join our team and this incredible industry is just one click away.
 
Operating from over 450 locations across the UK, our team of over 500 colleagues deliver expert hearing care advice, hearing tests and solutions to thousands of customers every day. We take delight in looking after our colleagues as much as our customers, by providing support and recognition, career development opportunities, a superb working environment, and a great benefits package.
 
What does the role of Customer Service / Hearing Care Advisor entail?
 
You will work in store and be responsible for a wide range of tasks with delivery of the highest level of customer service whilst keeping a focus on the store KPIs. Your performance will be well rewarded with support and training. Your initial duties will include:
 

  • Providing first class customer service in person, by phone and email
  • Ensuring the smooth, efficient management of the store diary, and keeping it busy with appropriate appointments
  • Promoting Hearing Health Check appointments and sundry sales in-store
  • Updating records on the computerised database and providing administrative support, including management of petty cash and maintenance of stock levels
  • Ensuring the store point of sale material is in line with campaigns
 
If required, additional training will be provided for you to become a qualified Hearing Care Advisor to enable you to develop your career and undertake the following audiological activities:
 
  • Checking and adjusting programming to fine tune hearing aids as necessary
  • Performing a variety of hearing related tests
  • Providing customers with general information regarding rehabilitation, and personalised advice as determined by the Hearing Aid Audiologist
 
As a Customer Service / Hearing Care Advisor you should have:
 
  • Superb interpersonal skills and ability to communicate effectively with colleagues and customers
  • Empathetic and supportive outlook towards customers who may have communication difficulties
  • Ability to be discreet and show the utmost respect for the privacy of customers
  • Self-motivation with ability to work under supervision, as part of a team and on own initiative
  • Commercial awareness with a flair for achieving sales targets whilst keeping customer satisfaction at the forefront of your mind
  • Ability to prioritise and manage time effectively
  • IT literacy with the ability to learn and adapt to various systems

 
Due to the nature of the business, successful applicants will be subject to a satisfactory DBS Check.

Apply for this role


Join the Boots Hearingcare team

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Boots Hearingcare Limited will collect and process your personal data that you share such as name, address, phone number and email for the purposes of fulfilling recruitment needs. Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law. We may also share your personal data with carefully selected companies that provide services on our behalf, such as hosting, but we assure you that Boots Hearingcare will never sell your personal data, and keeping it safe is our top priority.By ticking this box you understand that you are consenting to Boots Hearingcare collecting and processing your personal information as described above for the purposes of recruitment. You can withdraw your consent at any time by contacting us through our website.
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