Boots Hearingcare, is one of the UK’s leading hearing care providers and we pride ourselves on a reputation for excellent service, clinical standards and great value for money. Our customer centric approach gives us the opportunity to offer leading innovation and technology through one of the UK’s most trusted brands.
Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds.
As a Contact Centre Agent your role will entail:
Working as part of a friendly and professional team in our busy office environment in Llandudno, North Wales, you’ll be responsible for managing the appointment system for all of Boots Hearingcare centres within Boots stores across the UK.
You’ll provide excellent customer care to existing and potentially new clients, with duties to include but not be limited to:
- Answering incoming calls from clients in a highly professional, friendly manner
- Conducting daily targeted and prioritised outbound calls to make appointments
- Working with coordinators on which stores to book or reschedule appointments
- Routing calls to other departments / stores as required
- Accurately entering new client details and updating client records
- Maximising the selling / upselling of sundry items
- Providing information, support and advice to members of staff in Boots centres
To be successful you should:
- Have proven experience working in a customer service or contact centre role, within a target / KPI driven environment is necessary
- Communicate brilliantly by providing best in class customer service in person, by phone and by email and have
- Demonstrate a genuine desire to be part of the best team and support those around you to achieve the same goal
- Superb communication skills with an excellent telephone manner
- Be able to build empathy with customers having possible communication difficulties
- Possess Commercial awareness combined with motivation to succeed
- A flexible and proactive approach to work, with the ability to work well as part of a team
- Be IT literate, with good working knowledge of Microsoft Office, particularly Word and Excel and have the ability to learn and adapt to various systems
- Be enthusiastic, hardworking and focused
- Be able to work a rotating shift pattern which includes occasional weekends
Due to the nature of the business successful applicants will be subject to a satisfactory DBS Check.
We offer a comprehensive benefits package because we care about our colleagues and aim to build the best teams.
- Competitive Salary
- Access to the our Support Colleague Bonus Scheme (up to 18% of salary)
- Boots discount card (after 6 months probationary period)
- Discounted flu vaccine at Boots Pharmacies
- Pension Scheme
- Permanent Health Insurance
- Life assurance cover
- Long Service Awards
- Annual leave entitlement starting at 21 days rising with length of service increments to a maximum of 30 days plus bank holidays
If successful in being offered a role:
- You will be subject to a satisfactory Standard DBS Check due to the nature of the business
All applications to be submitted online to recruitment@bootshearingcare.co.uk by 14/04/2021 with your CV. Strictly no agency calls or agency CV submissions please.